Sophia Cooper
Washinton
Summary
In-depth knowledge of video production and event technology, complemented by strong leadership experience in team management. Adept at interpreting CAD blueprints and signal flow to enhance project outcomes. Proven ability to establish strategic alliances with leadership to support critical business objectives. Focused on cultivating high-performance teams through targeted recruitment and professional development.
Overview
10
10
years of professional experience
Work History
Executive / VIP Desktop Support Technician
Science Application International Corporation
10.2024 - Current
- Company Overview: Client: Federal Energy Regulatory Commission
- Perform general Audio Visual and IT maintenance tasks and resolve moderate complex problems immediately.
- Recommend hardware and software solutions, including new product acquisitions and upgrades.
- Act as Technical Director for Commission meetings and legal proceeding (and other multi-camera hybrid meetings.)
- Train fellow employees on broadcast equipment utilization and troubleshooting.
- Conduct training programs designed to educate organization's computer users about basic and specialized applications.
- Met aggressive timelines in a very fast-paced environment.
- Install new machines in a Windows Teams environment (mid-level).
- Provide Remote and on-site Support for Conference Room / VTC Setups.
- Client: Federal Energy Regulatory Commission
A/V Broadcast Engineer
Agensys Corporation
10.2023 - 07.2024
- Company Overview: Client: BAE systems, Site: FEMA Headquarters
- Provide onsite support for audiovisual, Video Teleconferencing (VTC), technology for collaboration, meetings, training, and specialized meeting rooms.
- Act as Technical Director for 8:30 FEMA Daily Ops Briefing webcast (and other multi-camera hybrid meetings.)
- Provide technical troubleshooting for day-to-day operations, coordinates vendor repairs, including scheduling with vendors and customers, basic hardware installation and technical system commissioning.
- Create and maintain SOPs.
- Respond to customer questions and inquiries using ServiceNow.
- Monitor, and support audio and video SMPTE 2110 and Ravenna networks and switches for AoIP and VoIP workflows.
- Client: BAE systems, Site: FEMA Headquarters
Director of Event Technology
Encore Global Inc.
03.2020 - 08.2023
- Company Overview: Multiple Locations
- Create effective strategies to maximize revenue per-event for assigned customers including upsell and cross-sell equipment and services.
- Oversaw the setup, operation, and dismantling of AV equipment, including sound systems, lighting, video displays, cameras, and AV over IP streaming technology.
- Set up various to IP-based streaming solutions.
- Facilitate the setup and removal of necessary audio-visual equipment.
- Managed live events teams including outside technicians.
- Prepare compelling presentations that effectively solve customer challenges.
- Effectively prepare quotes in a timely manner to customers base on RFP.
- Fill in as a technician as needed. (Set/Strike, A1, V1, Camera operator, etc.)
- Attend site visits, pre-conference planning meetings, and appropriate venue meetings to support the customer event experience.
- Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.
- Troubleshoot, Repair and RMA equipment.
- Multiple Locations
Audio Visual Technician
The Midtown Group at George Washington University
06.2019 - 02.2020
- Worked with faculty and technical staff to schedule, train for, and produce a variety of university events.
- Audiovisual equipment set up for lectures and presentations.
- Assisted maintenance and troubleshooting A/VoIP systems in lecture halls and conference spaces across campus using Remedy dispatch system.
- Used CAD blueprint and signal flow to track and troubleshoot equipment issues.
Audio Visual/ Event Manager
Sodexo at Marymount University
01.2018 - 06.2019
- Company Overview: Arlington, VA and Ballston, VA
- Facilitate the setup and removal of broadcast and audiovisual equipment.
- Work extensively with the Conference Center manager to ensure the timely setup of all equipment per client’s needs.
- Meet with clients and review their audiovisual, catering, and boarding needs to create a comprehensive plan for each event.
- Maintain equipment and troubleshoot technical difficulties.
- Move equipment safely and effectively between buildings and rooms, including overseeing safe storage and inventorying.
- Collaborated with clients to fulfill broadcasting and other audiovisual needs.
- Arlington, VA and Ballston, VA
Audiovisual Supervisor
Aramark — Georgetown University Hotel and Conference Center
03.2016 - 01.2018
- Coordinating the setting up and removal of audio-visual equipment for events including live broadcasting and streaming.
- Performed equipment maintenance and repair.
- Supervise AV operations on-site during events, ensuring smooth execution and quick resolution of any technical issues.
Audiovisual Technician
Marriott International
11.2015 - 08.2016
- Company Overview: College Park, MD, Ritz Carlton, DC
- Set and remove Audiovisual equipment from conference space and ballrooms located at various locations.
- Operated cameras for live events.
- College Park, MD, Ritz Carlton, DC
Education
Bachelor of Science - Electronic Media with a focus in Video Production
Frostburg State University
Frostburg, MD05.2015
Skills
Adobe Premiere Pro and ServiceNow
- AV equipment management
- Video teleconferencing and streaming
- Technical direction and troubleshooting
- Customer relationship management
- Event coordination and vendor management
- Process standardization and training development
- Problem solving and hardware installation
- Microphone placement and distribution
- Broadcast engineering and media servers
Software And Equipment
- Microsoft office
- Adobe Premiere Pro
- Cisco
- Service Now
- Various Crestron equipment
- Microsoft Teams
- Zooms
- WebEx
- New Tek Tricaster
- Roland switcher
- Projectors
- AMX
- Extron
- Digital and Analog Mixers
- Speakers
- AV over IP equipment
- PTZ Cameras
- BiAmp
- Other VTC equipment
- Shure X2
- Sony Cameras
- Other Broadcast equipment
Example Of Work
https://youtu.be/U98nvjUETaQ?si=wfXaj0wMxIhwtmZ_
Volunteer Experience
Live streaming equipment, consulting, set up and maintenance, Zion Hill Baptist Church, Washington, DC
Education And Awards
- Bachelor of Science in Electronic Media with a focus in Video Production, 05/01/15, Frostburg State University, Frostburg, MD
- Entertainment Chair, Frostburg State University Chapter of the National Association for the Advancement of Colored People (NAACP)
- Member, National Broadcast Society
- Civil Citizens Communicator Award, 05/01/15, The Communication Studies Program at Frostburg State University
Clearance Level
Public Trust (active)
References
References available upon request.
Timeline
Executive / VIP Desktop Support Technician
Science Application International Corporation
10.2024 - Current
A/V Broadcast Engineer
Agensys Corporation
10.2023 - 07.2024
Director of Event Technology
Encore Global Inc.
03.2020 - 08.2023
Audio Visual Technician
The Midtown Group at George Washington University
06.2019 - 02.2020
Audio Visual/ Event Manager
Sodexo at Marymount University
01.2018 - 06.2019
Audiovisual Supervisor
Aramark — Georgetown University Hotel and Conference Center
03.2016 - 01.2018
Audiovisual Technician
Marriott International
11.2015 - 08.2016
Bachelor of Science - Electronic Media with a focus in Video Production
Frostburg State University
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