Sophia Coselmon
Grand Blanc
Summary
Dynamic professional with a proven track record at Biggby, excelling in customer service excellence and workflow optimization. Skilled in beverage preparation and complaint resolution, I foster positive environments that enhance customer satisfaction. My experience in training and mentoring teams ensures high-quality service and operational efficiency. As well ad my personal relations with coworkers I work well in a team setting as I did at Gerych's.
Overview
3
3
years of professional experience
Work History
Dishwasher
Gerych's Special Events & Floral Design
08.2023 - Current
- Operated industrial dishwashing equipment to maintain cleanliness and efficiency.
- Managed inventory of cleaning supplies, optimizing usage and minimizing waste.
- Trained new employees on proper dishwashing techniques and safety protocols.
Lead Barista
Biggby
12.2024 - 03.2025
- Trained and mentored new baristas on beverage preparation and customer service standards.
- Oversaw daily operations, ensuring efficient workflow and high-quality product delivery.
- Resolved customer complaints effectively, fostering a positive store environment and repeat business.
- Produced Drinks effciently and correctly in a timely manner.
Play Attendant
Four Paws Hotel and Spa
10.2022 - 06.2023
- Ensured cleanliness and organization of guest areas to enhance overall guest experience.
- Assisted in managing daily operations, coordinating check-ins and check-outs for efficiency.
- Monitored pet care activities, ensuring adherence to safety and wellness standards.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
Education
Bachelor of Science - Forensic Science
Arizona State University
Tempe, AZ05-2027
High School Diploma -
Grand Blanc High School
Grand Blanc, MI05-2023
Skills
- Workflow optimization
- Customer service excellence
- Complaint resolution
- Quality control standards
- Pet care monitoring
- Beverage preparation
- Industrial dishwashing
- Team collaboration
- Communication skills
Timeline
Lead Barista
Biggby
12.2024 - 03.2025
Dishwasher
Gerych's Special Events & Floral Design
08.2023 - Current
Play Attendant
Four Paws Hotel and Spa
10.2022 - 06.2023
Bachelor of Science - Forensic Science
Arizona State University
High School Diploma -
Grand Blanc High School