Sophia Cruz
Queens,NY
Summary
Warm and friendly individual helps patients in any situation. Enjoys working closely with team members to deliver positive guest experience. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level, ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CNA
Queens Nassau Rehabilitation
06.2023 - 01.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Front desk assistant
LIJ Childrens Hospital
12.2018 - 11.2019
- Data entry
- Answering calls
- Scheduling appointments
- Multitasking
TGI Office Automation
01.2017 - 09.2018
- Data entry
- Answering calls
- Scheduling appointments
- Customer service
office coordinator
Prep Charter School
08.2016 - 12.2016
- Organizing paperwork,
- Answering calls
- Using computers to schedule appointments, sign up new students, organize events.
Front Desk Receptionist
Advantage Care Physicians
04.2015 - 06.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained confidentiality of sensitive data to protect customer and business information.
Education
High School Diploma -
Queens High school for Teaching
Skills
- Clarity in communicating
- Patience
- Problem solving and flexibility
- Organization
- Monitor Vitals
- Consistent Follow Through
Certification
- CNA - Certified Nurse Assistant
Timeline
CNA
Queens Nassau Rehabilitation
06.2023 - 01.2024
Front desk assistant
LIJ Childrens Hospital
12.2018 - 11.2019
TGI Office Automation
01.2017 - 09.2018
office coordinator
Prep Charter School
08.2016 - 12.2016
Front Desk Receptionist
Advantage Care Physicians
04.2015 - 06.2015
High School Diploma -
Queens High school for Teaching
- CNA - Certified Nurse Assistant
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