Summary
Overview
Work History
Education
Skills
Timeline
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SOPHIA DAWAY

Belleville,IL

Summary

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Overview

11
11
years of professional experience

Work History

Bartender

Club Viva
09.2018 - 11.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Prepared garnishes by evenly slicing and pitting fruits.

Gallery 400 Event Space

Event Manager / Bartender
03.2014 - 09.2018
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Coordinated with kitchen or catering staff on delivery, timing and service style of food.
  • Liaised with clients to determine exact event requirements.
  • Oversaw preparation and management of event budgets to deliver at or below projected costs.
  • Generated ideas to enhance and expand current event offerings.
  • Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
  • Coordinated florists, photographers, and musicians for events.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.

Server Shift Leader

Flying Saucer
04.2012 - 11.2014
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Managed scheduling for 10+ servers, maintaining adequate staffing levels while accounting for personal employee needs.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

Belleville Township Highschool
Belleville, IL

Southern Illinois University Edwardsville
Edwardsville, IL

Skills

  • Cash Register Operation
  • Custom Drink Preparation
  • Health Code Compliance
  • Liquor, Beer and Wine Knowledge

Timeline

Bartender

Club Viva
09.2018 - 11.2022

Gallery 400 Event Space

Event Manager / Bartender
03.2014 - 09.2018

Server Shift Leader

Flying Saucer
04.2012 - 11.2014

Belleville Township Highschool

Southern Illinois University Edwardsville

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SOPHIA DAWAY