Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Decker

Tampa,Florida

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience food and service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience

Work History

Gas Station Cashier

Circle K
06.2023 - Current
  • Confirmed stock levels and expiration dates of merchandise.
  • Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
  • Arrived on time and dressed professionally in clean company uniform.
  • Processed various forms of payment for gas, merchandise and lottery tickets.
  • Completed accurate cash-in and cash-out procedures of computerized cash register.
  • Provided exemplary customer service by addressing patron complaints and providing accurate information.
  • Answered phone calls and returned voicemails.
  • Prevented and reported loitering and illegal activities taking place on company property.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Checked personal identifications during alcohol and tobacco sales.
  • Used POS system to enter orders, process payments and issue receipts.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Processed refunds and exchanges in accordance with company policy.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Set up new sales displays each week with fresh merchandise.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Identified and resolved discrepancies and errors in customer accounts.

Residential and Commercial Cleaner

Royal Lion Cleaners
11.2021 - Current
  • Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
  • Provided excellent house cleaning and maid services to clients.
  • Adhered to professional house cleaning checklist.
  • Exceeded client expectations to garner future services.
  • Sanitized apartments after move-out or prior to move-in.
  • Maintained clean and orderly environment and kept cleaning equipment in excellent condition.
  • Collected payment for services rendered and provided client with billing receipts.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Informed and sold clients on additional services.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Verified cleanliness and organization of storage areas and carts.
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Sales Manager

Diverse Support Services
01.2020 - 01.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Implemented systems and procedures to increase sales.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.

Education

Associate of Science - Computer And Information Systems Security

St. Petersburg College
Clearwater, FL
08.2025

Skills

  • Advising and Coaching
  • Loyalty Programs
  • Shipment Processing
  • Food Safety Guidelines
  • Keen Attention to Detail
  • Transaction Balance Sheets
  • Microsoft Office
  • Billing and Payment Processing
  • Complex Problem-Solving
  • Sweeping and Mopping
  • Account Invoicing
  • Process Transactions
  • Cash Register Operations
  • Hygiene Standards
  • Customer Needs Assessments
  • Reading Comprehension
  • Consultative Sales Approach
  • Work Task Prioritization
  • Efficient Service
  • Data Operations
  • Till Counting
  • Coin and Currency Counting

Timeline

Gas Station Cashier

Circle K
06.2023 - Current

Residential and Commercial Cleaner

Royal Lion Cleaners
11.2021 - Current

Sales Manager

Diverse Support Services
01.2020 - 01.2023

Associate of Science - Computer And Information Systems Security

St. Petersburg College

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Sophia Decker