Sophia DeGiosa
Westlake Village
Summary
Motivated professional with a proven track record of achieving sales targets, streamlining operations, and driving customer loyalty. Excellent leadership, communication, problem-solving, and organizational skills. Experienced in managing and training store staff, monitoring customer service, and handling customer complaints. Proven success in developing and executing marketing and promotional opportunities to increase sales and customer loyalty.
Overview
6
6
years of professional experience
Work History
Cashier Supervisor, Product Sales, Managing
Italia Deli and Bakery
01.2020 - Current
- Monitored sales activities to ensure that customers received satisfactory service and quality goods.
- Trained and mentored new cashiers on company policies, procedures, and operational standards.
- Conducted inventory management activities including cycle counts, stock checks and product rotation.
- Created a positive environment through effective communication with both customers and employees.
- Engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers.
- Implemented process improvements that enhanced productivity and reduced errors in daily operations.
Front Desk Coordinator Intern (Clinical Hours)
Tana Richter PAC
06.2023 - 07.2023
- Updated client contact information regularly in order to keep accurate records of communications sent out.
- Handled confidential matters discretely by maintaining strict confidentiality policies.
- Received payments and recorded receipts for services.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
- Established and maintained good communications with personnel and clientele.
- Handled multi-line phone system and promptly transferred calls.
Sales Associate
Sunglass Hut
11.2020 - 08.2022
- Maintained inventory records for restocking purposes.
- Performed cash register operations accurately according to company guidelines.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
- Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Helped customers try on and fit merchandise.
- Cleaned shelves, counters, and tables.
- Maximized profits through effective cross-selling strategies during checkout process.
- Assisted with training and mentoring new team members.
- Answered questions regarding store and merchandise.
Education
Bachelor of Science (B.S.) - Health Science
Boise State University
Boise, ID05.2024
Skills
- Cash handling expertise
- Store operations
- Product Knowledge
- Policy Enforcement
- Sales Target Achievement
- Customer Service Excellence
- Workplace safety
- Task delegation
LANGUAGES
American Sign Language
Conversational
High School
Awards
All American Cheer, and had the opportunity to cheer in London for the New Years Day televised parade, Awarded multiple dance scholarships after competing for 12 years with a company.
ADDITIONAL INFORMATION
Currently working towards becoming a licensed sonographer, as well as in the process of completing an EKG technician program
Timeline
Front Desk Coordinator Intern (Clinical Hours)
Tana Richter PAC
06.2023 - 07.2023
Sales Associate
Sunglass Hut
11.2020 - 08.2022
Cashier Supervisor, Product Sales, Managing
Italia Deli and Bakery
01.2020 - Current
Bachelor of Science (B.S.) - Health Science
Boise State University
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