Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Dorre

Fort Worth,TX

Summary

Dynamic and reliable professional with a proven track record at Harley Davidson, excelling in customer service and inventory management. Adept at upselling and fostering teamwork, I leverage strong communication skills and attention to detail to enhance the shopping experience, consistently achieving high customer satisfaction and operational efficiency.

Overview

3
3
years of professional experience

Work History

Motorclothes Associate

Steven Fendley
01.2025 - 04.2025
  • Assisted with maintaining store safety standards by conducting regular checks of fixtures, equipment, and emergency exits for any hazards or issues.
  • Ensured accurate pricing of merchandise through consistent price tag verification and timely updates during promotions or markdowns.
  • Cultivated a positive work atmosphere among colleagues through open communication and teamwork efforts for smoother operations.
  • Enhanced customer satisfaction by providing personalized assistance in selecting suitable motorclothes and accessories.
  • Supported store management by assisting with administrative tasks such as scheduling, reporting, and employee training.
  • Assisted with seasonal resets of merchandise layout according to corporate guidelines, creating a fresh shopping space for customers.
  • Contributed to inventory management by conducting accurate stock counts and updating the system accordingly.
  • Streamlined returns process by efficiently handling exchanges or refunds while adhering to company policies, minimizing loss for the business.
  • Increased store sales by effectively upselling products and recommending complementary items to customers.
  • Improved overall shopping experience for customers by maintaining a clean and organized store environment at all times.
  • Provided excellent customer service by promptly addressing inquiries, resolving issues, and offering knowledgeable advice on products.
  • Built strong relationships with customers through active listening, understanding their needs, and recommending appropriate motorclothes solutions.

Under Armour

Paul Kibbe
11.2024 - 01.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Host

John Salas
07.2022 - 07.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Education

Acellus Academy

Skills

  • Patience and empathy
  • Adaptive learning capacity
  • Time management efficiency
  • Effective communication
  • Goal-oriented mindset
  • Cash handling accuracy
  • POS system operation
  • Returns and exchanges handling
  • Team collaboration aptitude
  • Problem-solving capacity
  • Upselling techniques mastery
  • Clothing organization
  • Stock replenishment
  • Clothes folding
  • Teamwork
  • Teamwork and collaboration
  • Friendly and helpful
  • Customer service
  • Styling advice
  • Strong communication and interpersonal skills
  • Attention to detail
  • Time management
  • Honest and dependable
  • Reliable and responsible
  • Customer assistance
  • Adaptable and flexible
  • Team cooperation
  • Reliability
  • Organizational skills
  • Active listening

Timeline

Motorclothes Associate

Steven Fendley
01.2025 - 04.2025

Under Armour

Paul Kibbe
11.2024 - 01.2025

Host

John Salas
07.2022 - 07.2024

Acellus Academy

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Sophia Dorre