Sophia Drikos
Crestwood,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Exceptionally efficient and accurate. Very friendly and easy to work with. Devoted to ensuring satisfaction in as many parties as possible, both customer and employer. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
4
4
years of professional experience
Work History
Universal Banker
CNB Bank & Trust
07.2023 - 04.2025
- Advised customers on how to use mobile banking applications effectively.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
- Educated customers about the features of different types of bank accounts available.
- Attended weekly meetings with branch managers to discuss goals related to sales targets.
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators with a balancing record of 100%.
- Developed relationships with business owners to promote commercial banking services.
- Verified customer identity through driver's license or other forms of identification.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Cross-sold bank products such as debit cards, Positive Pay and BaZing benefits to existing customers.
- Answered telephone inquiries regarding account balances, fees and general information.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Received several awards for having been mentioned by name in customer service surveys for professionalism, personability, and accuracy.
- Completed account maintenance, such as adding/removing owners/signers, completing wire transfers, and updating customer information.
Caregiver, Special Needs
ACCESS IL
10.2022 - 12.2023
- Provided companionship by engaging in conversation, playing games and reading stories together.
- Monitored physical and emotional health of clients.
- Assisted in the development of life skills such as communication and mobility.
- Organized leisure activities like games, music and art projects to encourage creative expression among clients.
- Offered emotional support during difficult times such as illness, hospitalization or bereavement.
- Developed positive relationships with families of special needs individuals.
- Performed light housekeeping duties related to client care such as laundry, changing bed linens or preparing meals.
- Administered medication when needed according to doctor's instructions.
- Created individualized care plans based on each client's unique needs and abilities.
- Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
- Collaborated with healthcare professionals regarding medical treatments and therapies.
- Transported clients to appointments annd other destinations using a wheelchair accessible vehicle.
- Monitored health and well-being of clients and reported significant health changes.
- Built strong and trusting rapport with clients and loved ones.
- Helped clients get in and out of beds and wheelchairs.
Hair Salon Receptionist
Salon MACKK & Co
06.2022 - 10.2022
- Maintained the reception area clean and organized.
- Verified payment methods before offering services to customers.
- Performed light housekeeping duties such as sweeping floors and washing, drying, and folding towels and capes.
- Scheduled appointments using an online booking system.
- Processed payments for services rendered using cash register system.
- Assisted with clerical tasks such as filing, faxing, copying, and answering phones.
- Communicated with stylists to confirm availability for walk-in clients.
- Balanced cash drawers daily to ensure accuracy of transactions.
- Managed incoming calls from potential clients inquiring about services offered by the salon.
- Assisted other team members with various tasks as needed.
- Provided information regarding services, prices, and appointment scheduling.
Assistant Housekeeping Supervisor/Hotel Receptionist
Quality Inn & Suites
07.2021 - 06.2022
- Inspected guest rooms after they have been cleaned by housekeepers to ensure they meet quality standards.
- Collaborated with other departments such as maintenance, laundry, and front desk.
- Developed daily work schedules for housekeeping staff based on occupancy levels.
- Investigated lost items reported by guests to determine if any action needs to be taken.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Reported damage or theft of hotel property to management.
- Checked in guests using computerized reservation systems, collected payments and verified credit cards.
- Organized group check-ins according to prearranged plans.
- Handled cash transactions accurately while adhering to established accounting procedures.
- Processed incoming mail, faxes and email messages for the hotel staff.
- Greeted guests upon arrival and provided them with information regarding the hotel amenities, services, and local attractions.
- Informed housekeeping staff of any special requests made by guests.
- Ensured that the front desk was adequately stocked with supplies throughout the day.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Responded to inquiries and room requests made online, by phone, and via email.
- Issued room keys and checked in/out customers using a computer.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Kept records of room availability and guest accounts, manually and using computers.
- Input and confirmed reservations for guests.
- Maintained cleanliness by washing, drying, and folding towels and linens.
Education
Some College (No Degree) -
Moraine Valley Community College
Palos Hills, ILSkills
- Multitasking
- Accuracy
- Efficiency
- Customer Service
- Proficient in Microsoft Word, Excel, and PowerPoint
- Resourcefulness
- Creativity
Languages
English
Native or Bilingual
Spanish
Limited Working
Greek
Limited Working
Timeline
Universal Banker
CNB Bank & Trust
07.2023 - 04.2025
Caregiver, Special Needs
ACCESS IL
10.2022 - 12.2023
Hair Salon Receptionist
Salon MACKK & Co
06.2022 - 10.2022
Assistant Housekeeping Supervisor/Hotel Receptionist
Quality Inn & Suites
07.2021 - 06.2022
Some College (No Degree) -
Moraine Valley Community College
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