Hi, I’m
SOPHIA DUDICH
Bethel Park,PA
Summary
Dedicated and detail-oriented professional with 7 years of customer service experience and a strong background in patient care consulting and inventory services of MJ Freeway Platform. Seeking a challenging position that will allow utilization of skills in multitasking, conflict resolution, and inventory management.
Overview
7
years of professional experience
Work History
Organic RemediesBethel Park, PA
Patient Care Consultant/ Inventory Specialist
04.2022 - 09.2024
Job overview
- Manages medication restocking, inventory, and housekeeping of vault.
- Achieved 50% improvement in inventory reconciliation.
- Maintained accurate and up-to-date inventory records.
- Monitored stock levels to ensure availability of products.
- Investigated discrepancies between physical count and computer records.
- Organized regular cycle counts to identify any potential issues early on.
- Coordinated inventory, stocking and ordering.
TrulieveWashington , PA
Patient Care Consultant
11.2021 - 04.2022
Job overview
- Advised patients regarding safety measures necessary for cannabis consumption.
- Stayed up to date on dispensary promotions, payment policies and security.
- Fully capable of working with MJ Platform Freeway to ring up patient purchases, process payments and issue receipts, as well as returns and restocks.
- Communicated with patients about EBT(Electric Benefit Transfer), veteran and senior offerings/discounts, including restrictions and refund policies.
- Educated on medical marijuana including cannabinoids, terpenes, and all forms of medical marijuana.
- Experienced and precise with legal procedures on dispensing medication (labeling, medical guide, correct patient information, all legalities communicated with patients).
- Compassionate work ethic when it comes to patients and their diagnosis regarding medical marijuana.
- Maintain positive and constructive work environment with or without high volume.
Massage EnvyBethel Park, PA
Front Desk Associate
07.2020 - 11.2021
Job overview
- Answering phone calls and booking appointments with clients and guests.
- Greeting clients and guests with compassion and comfort to help their needs.
- Give suggestions to clients and guests about massage therapists and aestheticians.
- Maintained a clean environment by wiping down common areas, using a disinfectant, and sweeping/mopping the floors.
- Checking clients and guests in and out through computer systems.
- Maintaining an organized, effective appointment book.
- Prioritizing guest's and clients' end goals for their service.
ZumiezBethel Park, PA
Assistant Manager
08.2019 - 07.2020
Job overview
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by handling escalated problems.
- Handled customers returns, important questions/concerns, and compensating for any inconveniences.
- Assisted Store Manager with responsibilities of making schedules, giving sales associates directives of their daily duties, and maintaining front zone, mid zone, and back zone of the store.
- Directed daily store operations, including staff management, task delegation, merchandising, and customer service.
- Responsible for opening and closing the store.
- In charge of counting the draws, finding the amount for the deposit, and then driving to the bank to make the deposit.
- Maximized employee performance with effective training and close mentoring.
- Promoted products based on effective planning, merchandising, and employee preparation.
- Completed 9 inventories which included counting, organizing, and overseeing where we have run short.
- Optimized inventory for maximum revenue turnover.
ZumiezBethel Park, PA
Sales Associate
07.2017 - 08.2019
Job overview
- Listened to customers on their wants and needs to ensure the customer is pleased with their purchase.
- Assisted with receiving, pricing, and merchandising.
- Contacted customers to finalize sales and service transactions.
- Lifted, pushed, and pulled up to 25 pounds regularly.
- Accomplished multiple tasks in a fast-paced environment.
- Worked independently but within a team environment.
- Processed credit card payments and accurately handled cash.
- Created great customer experiences through personalized sales support.
- Explained promotions and special offers to customers.
- Boosted sales by building attractive displays and merchandising products.
- Met or exceeded individual sales goals and key performance indicators (KPIs).
- Located items for customers by checking sister stores and online options.
Houlihan's RestaurantPittsburgh, Pennsylvania
Waitress
09.2024 - Current
Job overview
- Bussed tables as needed during peak hours.
- Communicated daily specials to customers.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Took orders for food and drinks and delivered them to guests.
- Provided accurate change for cash transactions using a cash register system.
- Served alcoholic beverages responsibly in accordance with state laws.
- Assisted other wait staff members in times of heavy customer traffic.
- Processed payments accurately using cash registers or POS systems.
Education
Bethel Park High School, Bethel Park, PA
Diploma
06.2019
Skills
- Proficient in multitasking and working efficiently in fast-paced environments
- Strong interpersonal skills and ability to empathize with patients
- Punctual, diligent, hardworking, and dedicated to achieving goals
- Excellent organization and attention to detail in managing inventory
- Experienced in resolving conflicts and improving processes
References
References
Available upon request
Timeline
Waitress
Houlihan's Restaurant
09.2024 - Current
Patient Care Consultant/ Inventory Specialist
Organic Remedies
04.2022 - 09.2024
Patient Care Consultant
Trulieve
11.2021 - 04.2022
Front Desk Associate
Massage Envy
07.2020 - 11.2021
Assistant Manager
Zumiez
08.2019 - 07.2020
Sales Associate
Zumiez
07.2017 - 08.2019
Bethel Park High School
Diploma
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