Sophia Duenas

Serve as a trusted Front of House team member responsible for both opening and closing operations in a fast-paced pizzeria. Provide friendly and professional customer service in person and over the phone, take and process dine-in, pickup, takeout, and delivery orders. Highly proficient with the POS system, including order entry, refunds, payment processing, and end-of-day closing procedures. Responsible for counting cash, calculating tips, completing driver tickets and delivery calculations, reconciling transactions, and completing the daily closeout. Trusted with securing and locking the restaurant at the end of closing shifts.

Support daily restaurant operations by preparing sauces and ranch, stocking beverages and supplies, cleaning and maintaining the dining area, and preparing the restaurant for opening and closing. Efficient in aiding BOH when super busy to aid in the flow of things. Known as a dependable and flexible team member who communicates effectively, stays composed during high-volume shifts, and steps into multiple roles as needed to keep operations running smoothly.