Sophia Dugan
Laguna Niguel,CA
Summary
Organized professional with 7 years of experience in the field of Healthcare. Proven ability to manage multiple projects and prioritize effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Providence
03.2023 - Current
- Assist in managing emergency or urgent procedural scheduling, collaborating with medical staff to prioritize and reschedule as necessary
- Strive to enhance the overall patient experience by ensuring smooth scheduling processes and addressing any concerns promptly
- Identify opportunities for process improvement and efficiency in procedural scheduling
- Collaborate with physicians, surgeons, and other healthcare professionals to optimize procedural schedules and address any conflicts or issues
- Communicate with patients to provide information about scheduled procedures, pre-operative instructions, and any necessary preparations.
Medical Assistant
Digestive Disease Consultants of Orange County
01.2022 - 02.2023
- Preparing patients for examination or treatment and performing routine screening tests
- Shadowing & assisting physicians with procedure set-ups, patient procedures, and examinations
- Collecting and sending specimens to appropriate labs for testing per protocol
- Processing requests for prescription refills according to established practice
- Escorting patients to exam room; measuring and recording vital signs
- Explaining treatment procedures to patients.
Physical Therapy Aide
Laguna Orthopedic Rehabilitation Physical Therapy
01.2021 - 12.2021
- Scheduling patients, answering incoming calls from current and new patients
- Calling the insurance company to obtain a patient's benefit verification
- Making outbound calls to physician offices for prescriptions, operation reports, etc.
Recruiter
Tory Burch LLC
04.2017 - 12.2020
- Develop relationships with managers to build awareness of their departments, hiring needs, and job specifications
- Write and post job descriptions on relevant platforms, especially social media
- Utilize knowledge of multiple recruiting sources and execute innovative strategies to find quality candidates and prospects for new business
- Screen resumes and CVs and manage job candidates throughout the hiring process, from interview preparation to final offer negotiation.
Trainer for Guest Service Representatives
Walt Disney World
01.2014 - 03.2017
- Managing guest services and supervising the designated area of Hollywood Studios
- Training guest service representatives to answer guest questions, providing information, cash handling, and problem solving
- Identify and recommend improvements in areas related to customer service processes.
Education
Bachelor of Art in Psychology -
University of Florida
Gainesville, FL05.2023
Skills
- Insurance Verification
- Organizational Skills
- SAP / HIPAA/ EMR/ EPIC
- Time Management
- Computer Skills/ 60 WPM
- Excellent Written and Verbal Communication
- Strong Analytical Skills
- HIPAA Compliance
- Medical Billing/Terminology
- Compassionate
- Data Entry
- Direct Patient Care
- Case Management
Extracurricular Activities
Advent Health Hospital, Unknown, Unknown, 08/01/17, 07/01/21, Lead volunteer of the administrative aspects of the hospital Give Kids the World, Unknown, Unknown, 08/01/11, Present, Organizing events and activities for Make-A-Wish families.
Certification
BLS - Basic Life Support
Languages
Urdu
Native or Bilingual
Hindi
Full Professional
English
Native or Bilingual
Timeline
Medical Assistant
Providence
03.2023 - Current
Medical Assistant
Digestive Disease Consultants of Orange County
01.2022 - 02.2023
Physical Therapy Aide
Laguna Orthopedic Rehabilitation Physical Therapy
01.2021 - 12.2021
Recruiter
Tory Burch LLC
04.2017 - 12.2020
Trainer for Guest Service Representatives
Walt Disney World
01.2014 - 03.2017
Bachelor of Art in Psychology -
University of Florida
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