Summary
Overview
Work History
Education
Skills
Timeline
Generic

SOPHIA DUNN

Revere,MA

Summary

Restaurant Manager with expertise in general operations management, organizational skills, special events, staff development and training, recruitment and vendor negotiations.

Overview

7
7
years of professional experience

Work History

Restaurant Manager

SAVR
03.2023 - Current
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules for over 80 employees and maintained adequate coverage for all shifts.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Restaurant Manager

Smith And Wollensky Steak House
01.2023 - 03.2023
    • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
    • Carefully interviewed, selected, trained, and supervised staff.
    • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
    • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
    • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
    • Motivated staff to perform at peak efficiency and quality.
    • Managed staff schedules and maintained adequate coverage for all shifts.
    • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
    • Maximized quality assurance by completing frequent line checks.

Bar and Restaurant Manager

Joe's American Bar And Grill- Waterfront
03.2022 - 01.2023
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Carefully interviewed, selected, trained and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Led and directed team members on effective methods, operations and procedures.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Carefully interviewed, selected, trained, and supervised staff.

Dining Room Supervisor

Joe's American Bar And Grill - Waterfront
10.2021 - 02.2022
  • Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Circulate throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
  • Coordinate high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
  • Leverage feedback gathered from guests to develop new initiatives, policies and strategies to improve satisfaction with services and menu.
  • Communicate effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
  • Take reservations and to-go orders by phone, answer customer questions and inform of accurate wait times.
  • Assist FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
  • Apply comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Bartender

Joe's American Bar And Grill - Waterfront
03.2021 - 10.2021
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Taught employees bar sales techniques, resulting in higher profits.
  • Operated efficiently in high-volume setting, while assisting servers with specialty drink orders and preparing on-demand items without delay.
  • Kept bar presentable and well-stocked to meet customer needs

Room Service Coordinator

Four Seasons Resorts
11.2018 - 10.2020
  • Managed up to 120 in-room dining orders per day; communicated special requests to kitchen, and coordinated deliver of orders according to Four Seasons' standards.
  • Answered telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process guest orders.
  • Communicated guest orders, including any special needs or requests, to kitchen using hotel's point-of-sales system; checked completed kitchen orders with guest's original order. Followed up to ensure all orders were delivered in a prompt and accurate manner.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Offered friendly and efficient service to customers, handled challenging situations with ease

Versatility in hospitality positions, based on management needs.

Embassy Suites
10.2017 - 11.2018
  • Front Desk - Provided outstanding customer service skills. Welcomed guests and clients in an upbeat and friendly manner. Handled complaints and concerns of guests.
  • Bartender - Maintained full knowledge of all menu items, contents and preparation methods. Duties included interacting with customers, taking orders and serving snacks and drinks. Assessed bar customers' needs and preferences and made recommendations.
  • Server - Familiarized guests with menu and daily specials, accurately recorded food and drink orders, ran multi-course meals, and tallied bills.
  • Room Service - Prepared orders, set trays and delivered items to guest rooms in an attentive and efficient manner, while providing excellent customer service.

Study Abroad Intern

Thea's Inn and Restaurant, Nas
05.2017 - 08.2017
    • Gained invaluable experience in working with a diverse work group, as well as serving guests from all over the world.
    • Served guests and skillfully anticipated and addressed guests' service needs.
    • Helped with food gathering and preparation. Performed any odd jobs that needed to be done at the inn.
    • Welcomed all guests in a friendly, service-oriented manner.
    • Analyzed problems, identified solutions and made decisions.

Education

Bachelor of Science - Hospitality Management And Tourism

University of Kentucky
Lexington
05.2018

Skills

  • Passion for customer satisfaction
  • Staff Management
  • Staff Scheduling
  • Trained in performance and wage reviews
  • Point of Sale (POS) system operation
  • Conflict resolution techniques
  • Food service background
  • Recruitment

Timeline

Restaurant Manager

SAVR
03.2023 - Current

Restaurant Manager

Smith And Wollensky Steak House
01.2023 - 03.2023

Bar and Restaurant Manager

Joe's American Bar And Grill- Waterfront
03.2022 - 01.2023

Dining Room Supervisor

Joe's American Bar And Grill - Waterfront
10.2021 - 02.2022

Bartender

Joe's American Bar And Grill - Waterfront
03.2021 - 10.2021

Room Service Coordinator

Four Seasons Resorts
11.2018 - 10.2020

Versatility in hospitality positions, based on management needs.

Embassy Suites
10.2017 - 11.2018

Study Abroad Intern

Thea's Inn and Restaurant, Nas
05.2017 - 08.2017

Bachelor of Science - Hospitality Management And Tourism

University of Kentucky

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