Sophia Duvris
West Jordan,Utah
Summary
Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers. Inventory management, cash management, and exceptional customer service are all areas of expertise. Positive Experience Business-savvy Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers. Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Motivated in sales exhibiting strength in critical thinking and problem solving. Customer experience is known to be enhanced by this dynamic presence.
Overview
2
2
years of professional experience
Work History
Sales Associate
Expert Enterprise
12.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Server
IHOP
01.2023 - Current
- Was frequently complimented by customers for going above and beyond my normal responsibilities
- Kept an eye on guests for signs of intoxication and immediately alerted management
- Kept a high level of cleanliness and sanitation
- Educated new employees on the restaurant's practices, culture, and procedures
- Kept track of cash receipts and deposits to ensure complete accuracy
- Checked, pulled, and stacked clean items while returning soiled items for re-scrubbing and re-washing
- Immediately distributed orders after adding food, dishes, beverages, and utensils to trays and using [Software] to confirm deliveries to the correct rooms
- Created orders, documented special requests, and followed up with kitchen staff to ensure high-quality service and minimize complaints
- Worked efficiently to keep the dining room and work areas clean by busing and resetting [Number] tables per shift
- Promoted items on beverage lists and restaurant specials
Education
High School -
Hunter High School
West Valley City, UT01.2024
Skills
- Inventory management
- Cash management
- Exceptional customer service
- Customer assistance
- Data entry
- Bagging procedures
- Money handling abilities
- Stocking and replenishing
- Training development aptitude
- Food spoilage prevention
- Table setting knowledge
- Performance improvement
- Food preparation
- Cash handling expert
- Beverage preparation
Timeline
Sales Associate
Expert Enterprise
12.2024 - Current
Server
IHOP
01.2023 - Current
High School -
Hunter High School
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