Sophia Edme
911 Erskine St Brooklyn ,NY
Summary
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Friendly Sales Associate adept at working in diverse retail and customer service environments. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 6 years retail experience in a fast-paced, team-based environment.
Overview
12
12
years of professional experience
Work History
COVID-19 Screener/Covid-19 Swabber
Ambulnz Health/ Docgo
02.2021 - Current
- Oversaw in-person and curbside patient registration and processing.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Performed nasal swab and rapid antibody testing via blood droplet collection.
- Collected and treated patient samples to test for COVID-19 infection.
- Protected individual confidentiality as prescribed by local, state and federal mandates.
- Completed necessary reports and documentation on time and to specifications.
Call Center/ Patient Navigator/ Dialysis PCT
Newark Community health center
04.2017 - 10.2020
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
- Precisely completed appropriate claims paperwork, documentation and system entry
- Professionally and courteously verified appointment times with patients
- Managed and updated donor information in databases
- Maintained strict patient and physician confidentiality
- Initiated operations improvements to improve overall call center productivity
- Managed high call volume with tact and professionalism
- Cleaned and connected fistulas, grafts, and catheters to prevent infection.
- Recorded client data on hemodialysis flow chart.
- Performed routine quality control and safety checks on all equipment.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Call Center Customer Service Specialist
Medical transportation service
09.2017 - 04.2018
- Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information
- Communicated with vendors regarding back order availability, future inventory and special orders
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Asked open-ended questions to assess customer needs
- Provided an elevated customer experience to generate a loyal clientèle
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Greeted customers entering the store to ascertain what each customer wanted or needed
Relief Manager
Public storage
02.2013 - 02.2017
- Answered an average of 25calls per day by addressing customer inquiries, solving problems and providing new product information
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Earned management trust by serving as key holder, responsibly opening and closing store
- Politely assisted customers in person and via telephone
- Communicated with vendors regarding back order availability, future inventory and special orders
- Provided an elevated customer experience to generate a loyal clientèle
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation
Manager
Metro PCS
01.2012 - 04.2014
Education
Patient Care Technician - Patient Care Tech/ EKG/ Phlebotomy
Access Careers - Hempstead
Hempstead, NY07.2021
CNA - Certified Nursing Assistant
Access Careers
Brooklyn 09.2012
High School Diploma -
Worldwide academic
Miami, FL2008
Medical billing and coding - Healthcare
New life institute
Queens, NY2005
Skills
- Creative problem solver
- Trusted key holder
- MS Windows proficient
- Strong client relations
- Proficient in cash management
- Credit card processing
- Trusted key holder
- Exceptional communication skills
- Quick learner
- Cash flow management
- Typing 30 wpm
- Reminder calls
- Appointment scheduling
- Patient scheduling
Fluently speaking
English
Creole, French
Additional Information
Available Upon Request
Timeline
COVID-19 Screener/Covid-19 Swabber
Ambulnz Health/ Docgo
02.2021 - Current
Call Center Customer Service Specialist
Medical transportation service
09.2017 - 04.2018
Call Center/ Patient Navigator/ Dialysis PCT
Newark Community health center
04.2017 - 10.2020
Relief Manager
Public storage
02.2013 - 02.2017
Manager
Metro PCS
01.2012 - 04.2014
Patient Care Technician - Patient Care Tech/ EKG/ Phlebotomy
Access Careers - Hempstead
CNA - Certified Nursing Assistant
Access Careers
High School Diploma -
Worldwide academic
Medical billing and coding - Healthcare
New life institute
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