Sophia Eisele
Cross Plains Pool
Cross Plains,WI
4
years of professional experience
Dependable professional with a strong background in lifeguarding, swim instruction, and facility support. Experienced in leading teams, managing daily operations, and responding calmly in emergencies. Focused on safe, organized, and positive guest experiences.
Work History
Assistant Manager and Swim Lessons Coordinator
3 Months- Supervised lifeguard schedules and coverage to maintain facility readiness
- Coordinated daily pool operations, ensuring safe, consistent guest experience
- Monitored pool water quality and chemical logs for health code compliance
- Resolved member concerns promptly, supporting positive customer service standards
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Scheduled Swim Lessons according to the number of guests per each lesson.
Lifeguard
2 Years 2 Months- Maintained constant surveillance of patrons to prevent accidents and injuries.
- Responded quickly to emergencies, performing rescue procedures and CPR.
- Monitored swimmers and enforced aquatic safety rules throughout facility areas.
- Inspected pool areas for hazards and corrected unsafe conditions promptly.
- Communicated clearly with guests to explain rules, procedures, and safety expectations.
- Managed Guest Passes or Memberships at the door.
- Opened and Closed the pool making sure it is ready for the day or the next day.
Lifeguard and Swim Lesson Instructor
2 Years 3 Months- Performed rescue procedures and delivered emergency assistance when needed
- Monitored swimmers to maintain safety and prevent accidents
- Enforced pool rules and responded quickly to unsafe behavior
- Inspected pool area for hazards and corrected safety concerns
- Assisted guests with facility questions and provided clear safety guidance
- Completed opening, closing, and daily readiness checks for pool operations
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Developed lesson plans aligned with skill progression, adapting drills for beginner and advanced participants.
- Communicated lesson goals and progress updates clearly with parents and guardians.
Basketroom
3 Months- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
Education
High School Diploma
- Completed AP course in Biology, Chemistry, and Human Geography
- Extracurricular Activities: Girls Lacrosse
- Elected Captain of Girls Swim and Dive Team
- Current Events Club Leader
Bachelor of Science - Undecided
- Extracurricular Activities: Women's Club Lacrosse Team
Skills
Customer service
Cash management
Conflict resolution
Team leadership
Safety management
Client relations
Staff coordination
Money handling
Accomplishments
- Supervised Swim team of 30 swimmers.
- Awarded Lifeguard of the Week in July 2024.
- Awarded Staff of the Week in June 2026.
Timeline
Assistant Manager and Swim Lessons Coordinator
Cross Plains Pool
05.2026 - 08.2026Read More
Lifeguard
Bob Joers Aquatic Center
06.2024 - 08.2026Read More
Lifeguard and Swim Lesson Instructor
Cross Plains Pool
05.2023 - 08.2025Read More
Basketroom
Cross Plains Pool
05.2022 - 08.2022Read More
Middleton High School
High School Diploma
Read More
University of Wisconsin Madison
Bachelor of Science from Undecided
Read More