Sophia Fallander
Denver,CO
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced environments . Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Register Behavioral Therapist
Behavioral Innovations
Highlands Ranch, Co
09.2023 - Current
- Developed strategies to create a positive learning environment for clients with behavioral issues
- Utilized evidence-based practices to design individualized interventions for patients with challenging behaviors
- Created individualized crisis intervention plans for clients exhibiting high levels of distress or disruptive behavior patterns
- Created and cultivated positive relationships with clients, achieving safe environment for therapy
Baker
Crumbl
Lakewood, Co
08.2022 - Current
- Responded quickly to meet customer needs and resolve problems
- Identified ways to improve efficiency in operations and implemented process changes
- Cleaned work surfaces throughout the day to keep facility sanitary at all times
- Stocked, prepped, and cleaned bakery to complete daily opening and closing duties
Customer Service Representative
Plumbline Services
Lakewood, Co
04.2023 - 06.2023
- Provided exceptional customer service to ensure customer satisfaction
- Handled customer complaints and inquiries in a courteous and efficient manner
- Maintained a high level of professionalism when dealing with difficult customers
Production Management
Crativ Engineered Packaging
Lakewood, Co
03.2021 - 06.2023
- Worked with coworkers to complete tasks
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
Dance Teacher
House of Stars Preforming Arts Center
Lakewood, Co
01.2021 - 10.2022
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Focused on learning new skills and staying updated with industry changes
Dance Teacher
Premier Academy of Dance
Lakewood, Co
02.2019 - 10.2022
- Demonstrated strong leadership skills while teaching group classes, private lessons, and workshops
- Adapted teaching methods to meet the needs of different ages and abilities of students
- Motivated students through positive reinforcement techniques such as praise and rewards when they achieved success in mastering a new step or routine
Food Server
Footers Catering
Lakewood, Co
05.2022 - 06.2022
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Worked with coworkers to complete tasks
- Focused on learning new skills and staying updated with industry changes
Education
High School Diploma -
Mclain Community High School
Lakewood, Co03.2023
Skills
- Caseload Management
- Progress Documentation
- Goal Setting
- Caregiver Relations
- Applied Behavior Analysis
- Data Collection
- Crisis intervention
- Active listening
- Case management
- Stress management
- Salesmanship
- Exceptional customer service
- Professional appearance
- Customer service-driven
Certification
Board Certified RBT
CPR Certified
Food Handler Certified
References
References available upon request
Volunteer Experience
Jeffco Eats, Volunteer, Lakewood, Co, 2021-08, 2023-03
Timeline
Register Behavioral Therapist
Behavioral Innovations
09.2023 - Current
Customer Service Representative
Plumbline Services
04.2023 - 06.2023
Baker
Crumbl
08.2022 - Current
Food Server
Footers Catering
05.2022 - 06.2022
Production Management
Crativ Engineered Packaging
03.2021 - 06.2023
Dance Teacher
House of Stars Preforming Arts Center
01.2021 - 10.2022
Dance Teacher
Premier Academy of Dance
02.2019 - 10.2022
High School Diploma -
Mclain Community High School