Sophia Farias
Summary
Experienced customer service professional with background in customer service and sales. Detail-oriented, friendly and versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at completing transactions and maintaining accurate records.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Transcriptionist
Rev.com
05.2021 - 08.2021
- Listen and transcribe video and audio files with accuracy
- Type 65+ wpm
- Streamlined workflow by efficiently managing multiple projects simultaneously while meeting deadlines.
- Contributed to the company''s growth by consistently delivering top-notch transcriptions that met or exceeded client expectations.
Customer Service Representative
United Insurance Corp
11.2018 - 02.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Server
PASQUALE'S PIZZA
10.2017 - 12.2018
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Sales/Customer Representative
Richard Galt State Farm
01.2017 - 11.2018
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Collaborated with team members to create a positive work environment, resulting in higher employee retention rates.
- Cultivated lasting relationships with clients by providing personalized solutions to their needs and concerns.
- Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
- Trained new employees on company policies and procedures, ensuring consistent delivery of high-quality customer support.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Participated in ongoing professional development opportunities to stay current on best practices and industry trends.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Other
Commercial Printers
07.2014 - 11.2018
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Cashier
Char-hut
08.2016 - 10.2017
- Trained new cashiers on procedures, customer service and sales techniques
- Greeted customers promptly
- Stocked and maintained inventory levels according to store policies
- Kept checkout areas clean and neat to maintain a professional appeal
- Accepted both cash and credit card payments according to established company procedures
- Kept work areas clean, neat and organized for maximum productivity
- Created and maintained cash reports at end of each shift
- Handled cash, credit, debit cards and personal checks, providing correct change in payment transactions
- Engaged customers warmly and provided immediate and dedicated assistance
- Checked drawer to ensure adequate cash and coin for transactions
Church Volunteer
Church By The Glades
06.2014 - 06.2016
- Encouraged children to be understanding of and patient with others
- Organized and engaged in recreational activities such as games and puzzles
- Engaged with children on an individual basis in a pleasant manner
- 4 years daycare supervisory experience
- Communicated with children in developmentally appropriate way
- Encouraged good behaviors using the positive reinforcement method
- Maintained a safe play environment by emphasizing and maintaining cleanliness and organization
- Dressed infants and toddlers and changed their diapers.
Education
2-15 And 4-40 -
Insurance School
High School Diploma -
J. P. Taravella High School
Associate of Science - Radiography
Broward College
Fort Lauderdale, FL08.2025
Skills
- Error Correction
- Customer Service-Oriented
- Customer Assistance
- Cash Register Operation
- Cash Drawer Balancing
- Customer Engagement
- Sales proficiency
- Relationship Building
- Products knowledge
Certification
BLS certified
Timeline
Transcriptionist
Rev.com
05.2021 - 08.2021
Customer Service Representative
United Insurance Corp
11.2018 - 02.2021
Server
PASQUALE'S PIZZA
10.2017 - 12.2018
Sales/Customer Representative
Richard Galt State Farm
01.2017 - 11.2018
Cashier
Char-hut
08.2016 - 10.2017
Other
Commercial Printers
07.2014 - 11.2018
Church Volunteer
Church By The Glades
06.2014 - 06.2016
2-15 And 4-40 -
Insurance School
High School Diploma -
J. P. Taravella High School
Associate of Science - Radiography
Broward College
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