Sophia Fausey
Golden,CO
Summary
I'm personable, eager to learn, and have a well-rounded set of skills. I respond well to stressful situations and I'm always up for a challenge and will use it as an opportunity to learn and improve myself.
Overview
4
4
years of professional experience
Work History
Manager
Santiago's Mexican Restaurant
Frederick, CO
08.2024 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Trained employees on additional job positions to maintain coverage of roles.
Tennis Coach
Self-employeed
Golden, CO
05.2020 - Current
- Demonstrated proper technique
- Worked closely with student-athletes between ages of 10 and 60, coaching individuals at all ranges of athletic ability.
- Utilized positive enforcement, helping athletes to perform at high levels.
- Gave advice on tournaments and having a winning mindset
Server
Nordstrom
Cherry Creek, CO
08.2023 - 08.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained records of transactions made during shift as required by law or company policy.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
Front Desk Receptionist
Aesthetic Surgery and Dermatology of Cherry Creek
Cherry Creek, CO
05.2023 - 05.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
Server
Clayton Members Club
Denver, CO
07.2022 - 11.2023
- Greeted customers, introduced myself, took customer orders, answered questions, and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, topped off drinks, offered condiments, etc.
- Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
- Prepared and served coffee, espresso drinks, blended coffees, and teas.
- Stocked server areas with supplies before, during, and after shifts.
- Cleared table and bussed dishes.
Concierge
Woodhouse Day Spa
Golden, CO
05.2021 - 07.2023
- Checked guests in and out of their appointments.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Answered phone calls and helped guests to schedule appointments, as well as answered their inquiries about services.
- Walked new guests on a tour through the spa, informing them of what to expect and offering them things such as robes and drinks.
- Poured wine and made cocktails for guests.
- Updated front desk's daily performance report to reflect our performance in services, as well as progress towards our sales goals in services, retail, and gift cards.
- Scheduled and confirmed appointments, both over the phone and in person.
- Maintained order forms and inventory lists for the spa.
Cashiering Team Lead
Whole Foods Market Inc
Golden, CO
09.2020 - 05.2021
- Checked out items for customers, operated both cash and card transactions
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Verified customer age requirement for alcohol or tobacco purchases.
Education
High School Diploma -
Glenbard West
Glen Ellyn, IL05.2019
Skills
- Problem solving
- Guest correspondence
- cash register
- technology
- organization
- leadership
Timeline
Manager
Santiago's Mexican Restaurant
08.2024 - Current
Server
Nordstrom
08.2023 - 08.2024
Front Desk Receptionist
Aesthetic Surgery and Dermatology of Cherry Creek
05.2023 - 05.2024
Server
Clayton Members Club
07.2022 - 11.2023
Concierge
Woodhouse Day Spa
05.2021 - 07.2023
Cashiering Team Lead
Whole Foods Market Inc
09.2020 - 05.2021
Tennis Coach
Self-employeed
05.2020 - Current
High School Diploma -
Glenbard West
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