SOPHIA FIORE
York,PA
Summary
Administrative professional with extensive experience in high-volume office environments, delivering exceptional clerical and operational support. Proven ability to manage office supplies, paperwork, and project needs efficiently. Strong customer service skills complemented by a friendly demeanor and sound judgment. Capable of handling diverse daily tasks with minimal oversight, contributing to organizational success.
Overview
4
4
years of professional experience
Work History
Server
Cracker Barrel
New Freedom, PA
06.2025 - Current
- Provided excellent customer service in a fast-paced dining environment. Took and processed customer orders accurately and efficiently. Maintained cleanliness and organization of dining areas and service stations. Operated POS terminals to input orders, split bills, and calculate totals. Greeted customers, answered questions, and recommended specials to increase profits. Responded efficiently to guest inquiries and complaints in a professional manner.
Administrative Assistant
Willow Bee Management Company
08.2024 - 05.2025
- Maintained inventory of office supplies and placed orders. Managed phone and email correspondence and handled incoming and outgoing mail and faxes. Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience. Supported office staff and operational requirements with administrative tasks. Answered incoming calls, routed messages and resolved patient inquiries within target timeframes. Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Organized office supplies and maintained inventory levels for efficiency. Implemented filing systems to improve document retrieval and storage processes.
Library Assistant
York County Library
10.2023 - 07.2024
- Greeted and assisted patrons with locating materials and using library resources effectively, conducted regular shelf checks to maintain a well-organized collection, and provided library users with technical support for computer and printing services.
Secretary
Jackson Hewitt Tax Services
02.2024 - 05.2024
- Front-facing position which involved managing client inquiries and problem-solving client service issues during tax season. Managed executive calendars, scheduled meetings, and organized documents for efficient operations.
Hostess
Ruby Tuesday
10.2021 - 05.2022
- Welcomed customers, seated guests, managed reservations, answered inquiries, and maintained a waitlist with efficiency in a fast-paced environment.
Education
HIGHSCHOOL DIPLOMA -
York County School of Technology
York, PA06.2023
Skills
- Time management and organization
- Communication skills
- Attention to detail
- Customer service excellence
- Microsoft Office proficiency
- Scheduling and multi-tasking
- Efficient filing system
Certifications Courses
- OSHA Safety Course
- Basic Life Support
- Red Cross First Aid
References
- Katie Hamill, Business Manager, Willow Bee Management Company, Stevenson, MD, 443-987-7792
- Crystal Willoughby, Business Owner, Willow Bee Management Company, Stevenson, MD 443-379-0447
- Tanya Sykora, Adult Services Coordinator, Paul Smith Library, Shrewsbury, PA, 717-586-2956
Timeline
Server
Cracker Barrel
06.2025 - Current
Administrative Assistant
Willow Bee Management Company
08.2024 - 05.2025
Secretary
Jackson Hewitt Tax Services
02.2024 - 05.2024
Library Assistant
York County Library
10.2023 - 07.2024
Hostess
Ruby Tuesday
10.2021 - 05.2022
HIGHSCHOOL DIPLOMA -
York County School of Technology
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