Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sophia Fiscus

Chicora,United States

Summary

  • Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
  • Assistant Front Desk Manager willing to go extra mile to provide outstanding customer service. Experience managing 5 front desk employees. Has hospitality expertise necessary to be asset. Friendly and prompt receptionist with good skills using phone, computer and office equipment. Strong multitasking, and interpersonal skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Front Desk Manager

Martin G. Gregorio M.D. & Associates
03.2024 - Current
  • Resolved conflicts calmly between employees or customers by employing effective communication skills during tense situations.
  • Make fair and accommodating schedules for employees Monday- Saturday.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided resources for training new employees and ongoing training for current staff.
  • Handled high call volumes, maintaining a professional demeanor while providing accurate information to checking in and checking out patients.
  • Trained to use MedEnt Ambulatory services.
  • Make sure all employees have a clean and neat work area along with patient waiting room that is disinfected nightly.
  • Received and Transferred new and existing patient Medical records.
  • Have been Trained to use UPMC data base.
  • Trained to do Prior Authorizations on patients medical needs through insurance agents such as Highmark, Aetna, UPMC, UnitedHealthCare.
  • Collected co-pays from patients for appointment.
  • Do Quality care for the doctors office, make sure all patients have there yearly Mammograms and Colonoscopy's for the year. if of age.

Lead Front Desk Receptionist

Martin G. Gregorio M.D. & Associates
09.2023 - Current
  • Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
  • Provided ongoing mentoring and coaching to junior team members, enabling their skill sets to grow and contribute positively towards successful departmental outcomes.
  • Contributed to successful event planning initiatives by working closely alongside management teams; provided seamless logistics support from pre-event stage through completion.
  • Maintained accurate records of guest information, reservations, billing details, and special requests to ensure smooth communication between departments.
  • Collaborated with housekeeping and maintenance teams to address room availability and upkeep concerns swiftly.
  • Resolved guest complaints with professionalism, empathy, and a solutions-focused approach, fostering a positive reputation for the hotel.
  • Implemented new organizational systems for the front desk area, resulting in reduced clutter and improved workflow efficiency.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
  • Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.

Nursing Assistant

Concordia Lutheran Ministries
01.2021 - 01.2023
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Assisted with the care of approximately 30-35 elderly, disabled, and hospice patients daily.
  • Assisted with feeding, bathing, cleaning, daily living needs, wound care.
  • Worked with mechanical lifts, minor wound care, and post mortem care, if needed.

Cashier/Sales Associate/Customer Service Representative

Gabe's Department Store
09.2020 - 01.2021
  • Answered questions about store policies and addressed customer concerns.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.

Cook/Cashier/Head Dishwasher

Hot Dog Shoppe
05.2020 - 07.2020
  • Upsold additional products and services to customers, increasing revenue.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Used POS system to enter orders, process payments and issue receipts.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

Butler County Community College
Butler, PA

High School Diploma -

Karns City High School
Karns City
06.2020

Skills

  • Catheter Change and Preparation
  • Quality Assurance Controls
  • Collecting Specimens
  • Grooming and Bathing Assistance
  • Patient Care and Safety
  • Companionship and Emotional Support
  • Patient-Focused Care
  • Computer Literacy
  • Microsoft Excel
  • MedEnt Ambulatory Service
  • Microsoft Word
  • Typing Proficiency
  • HIPAA Privacy Rule
  • Basic Charting Skills
  • Staff Training and Development
  • Record Keeping Abilities
  • Organizational proficiency
  • Complaint Handling
  • Shift Scheduling
  • Check-in and Check-out Procedures
  • Prior Authorization for Insurance
  • Quality Care
  • Staff Management
  • Cash Management

Certification

  • BLS - Basic Life Support
  • CPR Certified

Timeline

Assistant Front Desk Manager

Martin G. Gregorio M.D. & Associates
03.2024 - Current

Lead Front Desk Receptionist

Martin G. Gregorio M.D. & Associates
09.2023 - Current

Nursing Assistant

Concordia Lutheran Ministries
01.2021 - 01.2023

Cashier/Sales Associate/Customer Service Representative

Gabe's Department Store
09.2020 - 01.2021

Cook/Cashier/Head Dishwasher

Hot Dog Shoppe
05.2020 - 07.2020

Butler County Community College

High School Diploma -

Karns City High School

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Sophia Fiscus