SOPHIA FRAGOMENI
Staten Island,USA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Paraprofessional
DOE
Staten Island, NY
03.2025 - Current
- Supported students with special needs in daily academic activities and social interactions.
- Implemented individualized education plans (IEPs) to enhance student learning outcomes.
- Monitored student progress and provided feedback to educators to inform instructional adjustments.
- Facilitated communication between parents, teachers, and administrators regarding student performance and behavior.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
Customer Service Representative
Profection Contracting Inc.
05.2020 - Current
- Organize and maintain calendar for projects
- Visualize concepts and results
- Identify and select effective solutions
- Improvise under stress
- Manage money and develop and adhere to budget
Receptionist
Ray Catena Edison
08.2023 - 04.2024
- Proficient at administrative tasks, including organizing paperwork
- Answer customer questions and concerns
- Handle money
- Greeting guests
- Answer multi-line phone systems
- Maintaining office equipment
Customer Service Representative
Antonio's Gourmet
08.2017 - 10.2021
- Provide primary customer support
- Cultivated customer loyalty
- Improved sales
- Offered advice and assistance to customers
- Responded to customer requests for products
- Delivered a high level of quality service to each patron
Education
BACHELORS OF ARTS - ENGLISH
COLLEGE OF STATEN ISLAND
05-2025
HIGH SCHOOL DIPLOMA -
TOTENVILLE HIGH SCHOOL
06-2021
Skills
- Skilled with technology
- Establish and maintain positive relationships
- Strong interpersonal and organizational skills
- Strong problem-solving skills
- Dedicated
- Hardworking
- Self-motivated
- Active listening
- Behavior management
- Effective communication
- Helping students with special needs
Timeline
Paraprofessional
DOE
03.2025 - Current
Receptionist
Ray Catena Edison
08.2023 - 04.2024
Customer Service Representative
Profection Contracting Inc.
05.2020 - Current
Customer Service Representative
Antonio's Gourmet
08.2017 - 10.2021
BACHELORS OF ARTS - ENGLISH
COLLEGE OF STATEN ISLAND
HIGH SCHOOL DIPLOMA -
TOTENVILLE HIGH SCHOOL
Activities
- Choreographer and leader of the Iona Dance Team
- Performs at University events and dance competitions across the country