SOPHIA FRANCIS
Fort Lauderdale,United States
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service, medical and fashion industry industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Zarreii MD
Delray Beach, FL
08.2018 - 03.2022
- Provided primary customer support to internal and external customers and patients .
- Maintained customer satisfaction with forward-thinking strategies focused on addressing pt needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants. collecting co- payments and checking medical insurance
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Appointment Setter
MMP Consulting Services
Fort Lauderdale , FL
02.2014 - 04.2017
- Assisted Paralegal internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Acted as first point of contact and set appointments for prospective clients.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
Sales Representative
AT&T Mobility
Fortlauderdale , FL
05.2008 - 07.2013
- Created professional sales presentations and sold phone plans to effectively make sales .
- Met with existing customers and prospects to discuss phone business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to managers to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
Associate of Science - Nursing
Broward Community College
Davie FL 07.2004
Medical Assistant Certificate - Medical Assistant
Concorde Career College
Hollywood, FL05.1999
High School Diploma -
Julia Richman
Manhattan, NY09.1994
Skills
- Great customer service skills
- Clear Communication Skills
- Sales driven
- Building Customer Trust and Loyalty
Attention to Detail Active Listening Skills
Improving Customer Experience
Building Customer Loyalty
Positive Attitude
Time Management
Timeline
Customer Service Representative
Zarreii MD
08.2018 - 03.2022
Appointment Setter
MMP Consulting Services
02.2014 - 04.2017
Sales Representative
AT&T Mobility
05.2008 - 07.2013
Associate of Science - Nursing
Broward Community College
Medical Assistant Certificate - Medical Assistant
Concorde Career College
High School Diploma -
Julia Richman
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