Sophia Frederick
San Antonio,TX
Summary
An organized and dependable individual, successful at multi-tasking under pressure while maintaining a positive attitude. Willingness to take on added responsibilities to meet team goals and expectations. Able and seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, time management, and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Retail Associate
HomeGoods, TJX Companies
06.2022 - 04.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained and supervised new employees to use selling strategies and apply best practices.
Team Lead
HTeaO
05.2020 - 01.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Directed and supervised team of 5 or more engaged in stocking and product development.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Established open and professional relationships with team members to achieve efficient performances and quick resolutions for various issues.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
Education
Associate of Arts - Psychology
Northeast Lakeview College
Universal City, TX05.2023
High School Diploma -
Johnson High School
San Antonio, TX05.2021
Skills
- Adaptable and Flexible
- Ability to Lift 50 Pounds
- Flexible Hours
- Engaging with Diverse Customers
- Cleaning and Sanitizing
- Professional Relationships
- Complex Transactions
- Safety and Cleanliness Standards
- Speech Clarity
- Self-Directed Learning
- Communications Strategies
- Computer Proficiency and Microsoft Office
Volunteering
- Mobile Loaves & Fishes - 5 years
- Habitat for Humanity - 4 years
- St. Vincent de Paul - 7 years
- San Antonio Food Bank and New Braunfels Food Bank
Timeline
Retail Associate
HomeGoods, TJX Companies
06.2022 - 04.2023
Team Lead
HTeaO
05.2020 - 01.2022
Associate of Arts - Psychology
Northeast Lakeview College
High School Diploma -
Johnson High School
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