Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sophia Funari

Pittsburgh,PA

Summary

Patient-focused and equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.

Overview

8
8
years of professional experience

Work History

Patient Relations Coordinator

UPMC Mercy
Pittsburgh, PA
01.2024 - Current
  • Created and maintained positive relationships with patients, families, visitors, and medical staff.
  • Responded to patient complaints in a timely manner according to established protocols.
  • Facilitated communication between patients and healthcare providers.
  • Maintained accurate records of all patient interactions.
  • Resolved conflicts between patients, families, visitors, and medical staff members.
  • Identified areas for improvement in customer service standards.
  • Provided support to patients in navigating the healthcare system.
  • Assisted with scheduling appointments for patients following their discharge from hospital care.
  • Conducted training sessions for new Patient Relations Coordinators on customer service best practices.
  • Collaborated with other departments to ensure that all patient needs were met promptly and professionally.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Conducted individual and group meetings with clients to discuss their disabilities health needs.
  • Assisted in the development of comprehensive service plans for individuals with disabilities.
  • Educated staff/patients on how to access necessary medical equipment or adaptive devices required due to their disability status.

Administrative Assistant - Quality Division

UPMC Mercy
Pittsburgh, PA
08.2022 - 12.2023
  • Answer and direct phone calls.
  • Manage Patient Relations department phone calls, reports, invoices and receipts, meetings, and length of stay packets.
  • Organize and schedule appointments and meetings.
  • Support the Safety and Risk, Infection Prevention and Regulatory Departments.
  • Assist with special projects, patient letters, and scheduling.
  • Produce and distribute correspondence memos, letters, faxes, and forms.
  • Assist in the preparation of regularly scheduled reports.
  • Book travel arrangements.
  • Submit and reconcile expense reports.
  • Provide information by answering questions and requests.
  • Generate reports.
  • Handle multiple projects.
  • Prepare and monitor invoices.
  • Managed supply inventory by monitoring stock levels and placing timely orders.
  • Carry out administrative duties such as filing, typing, copying, binding, scanning, etc.
  • Write letters and emails on behalf of other office staff.
  • Take accurate minutes of meetings.
  • Reply to email, telephone, or face to face inquiries.
  • Develop and update administrative systems to make them more efficient.
  • Resolve administrative problems.
  • Greet and assist visitors to the office.
  • Conduct data entry.

Caterer

Compass Group
Pittsburgh, PA
12.2021 - 08.2022
  • Managing supplies.
  • Making sure that hygiene and safety regulations are respected.
  • Provide excellent customer services.
  • Greet customers and present menus.
  • Make suggestions based on their preferences.
  • Take and serve food/drinks orders.
  • Managed inventory of catering equipment including chafing dishes, serving utensils, linens.
  • Kept track of all costs associated with each event in order to stay within budget parameters.
  • Communicated effectively with waitstaff and other personnel to ensure smooth operation at catered functions.
  • Monitored food preparation times in order to deliver hot meals on time.
  • Wiped down surfaces and cleaned plates, utensils and trays to sanitize catering space after events.
  • Interacted with guests to obtain feedback on product quality and service levels.

Office Manager

Prudent Remodeling & Contracting
Altoona, PA
07.2021 - 12.2021
  • Handled all financials, including payroll.
  • Collected payments.
  • Handled direct administrative issues.
  • Handled general office administration, including paperwork, filing, appointment managing.
  • Provided administrative support to management team including preparing reports and presentations.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Chef Assistant

Huriyali
Charleston, SC
10.2020 - 07.2021
  • Set prep station
  • Operated flat-top fryer
  • Ensured proper food handling standards
  • Cleaned and sanitized kitchen, grill, tools, and fryers
  • Basic kitchen serving duties.
  • Properly prep and prepare gluten free, vegan, and vegetarian dishes.
  • Monitored temperatures of ovens and grills to ensure proper cooking times were observed.
  • Measured ingredients accurately for recipe preparation.
  • Organized walk-in coolers and freezers according to FIFO principles.
  • Garnished plates with edible decorations before serving meals.
  • Displayed a positive attitude while working under pressure in a busy environment.
  • Cleaned and sanitized food preparation areas, complying with hygiene codes and health and safety standards.
  • Stocked food stations before shifts with items and equipment needed for recipes.
  • Assisted head chef in developing new menus and planning seasonal recipes.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.

Manager

Panera Bread
Altoona, PA
04.2018 - 10.2020
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Implemented effective marketing campaigns to increase revenue and improve brand awareness.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Optimized profits by controlling food, beverage and labor costs.
  • Managed accounts payable, accounts receivable and payroll.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Distributed food to service staff for prompt delivery to customers.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Customer Care Representative

iQor
Altoona, PA
06.2016 - 05.2018
  • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Prepare forms or agreements to complete sales.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Education

High School Diploma -

Penn Cambria High School
Cresson, PA
06.2015

Some College (No Degree) -

Pennsylvania State University
Altoona, PA

Skills

  • Patient Education
  • Problem-Solving
  • Training Coordination
  • HIPAA Compliance
  • EMR Updating
  • Phone and Email Etiquette
  • Payment Processing
  • Team Leadership
  • Employee Interviewing
  • Labor and cost control
  • TIPS certified
  • Regulatory Compliance
  • Care plan implementation
  • Family Education
  • eRecord
  • EPIC

References

References available upon request.

Timeline

Patient Relations Coordinator

UPMC Mercy
01.2024 - Current

Administrative Assistant - Quality Division

UPMC Mercy
08.2022 - 12.2023

Caterer

Compass Group
12.2021 - 08.2022

Office Manager

Prudent Remodeling & Contracting
07.2021 - 12.2021

Chef Assistant

Huriyali
10.2020 - 07.2021

Manager

Panera Bread
04.2018 - 10.2020

Customer Care Representative

iQor
06.2016 - 05.2018

High School Diploma -

Penn Cambria High School

Some College (No Degree) -

Pennsylvania State University

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Sophia Funari