Sophia Gallegos

• Supported students through admissions process by answering questions and assisting with forms.
• Explained admissions procedures and courses offered to potential students.
• Reviewed admissions applications to check students' eligibility for acceptance.
• Scheduled appointments to meet with students face-to-face and discuss education plans.
• Spoke to groups of prospective students about enrollment, institution benefits and features during information sessions.
• Attracted and recruited students by communicating information via phone and email.
• Led weekly campus tours to showcase campus features.

• Championing and modeling the Ulta Beauty mission, vision and values

• Meeting/exceeding sales, profitability and operational goals

• Enhancing the Ulta Beauty brand through “wow” guest experiences, promoting the Ulta Beauty loyalty and guest service programs

• Reviewing/interpreting financial and operational reporting, including store visit and audit results

• Identifying underperforming metrics and generating strategic solutions that leverage existing tools, programs and resources

• Attracting, training, coaching, developing and retaining a diverse team of top talent

• Enhancing associate engagement by building a high-performance environment that inspires and encourages

• Establishing strong brand partner relationships that are mutually beneficial in achieving sales and service goals

• Promoting service excellence to leadership by sharing best-practices, establishing priorities and providing support

• Ensuring adherence to all Ulta Beauty policies, procedures and standards

• Prioritizing tasks and managing store workload

• Protecting company assets and minimizing loss according to store standards and operating procedures, including workplace safety, inventory control and loss prevention

• Supporting continuous improvement by implementing company programs and influencing end-user adoption

• Driving top-line sales and interpreting reporting data

• Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
• Maintained company's visual merchandise standards through general housekeeping and planograms.
• Answered product questions with up-to-date knowledge of sales and store promotions.

• Prepared and implemented lesson plans covering required course topics.
• Promoted effective verbal and written communication through listening, speaking, reading and writing practice.
• Administered assessments and standardized tests to evaluate student progress.
• Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
• Helped students develop academic, social and emotional skills for long-term success.
• Cultivated relationships with parents for complete support network.
• Evaluated academic skills of each student through verbal assessments, graded assignments and standardized tests.
• Completed in-service and additional training to maintain professional growth.
• Provided one-on-one attention to students, while maintaining overall focus on entire group.
• Utilized group and hands-on learning experiences for proficient teacher evaluation score.

• Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
• Grew sales with great work ethic, individualized beauty care plans and positive attitude.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Consistently received positive performance reviews from guests.
• Educated clients about products and self-maintenance based on needs and preferences.
• Performed manicures, pedicures, paraffin wax treatments and full nail sets.

• Collected, completed and processed lease applications.
• Monitored performance of individual leasing agents and coached on successful strategies.
• Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
• Managed daily and weekly marketing and leasing plans.
• Created and submitted daily reports on leasing activities.
• Trained leasing professionals on regulatory requirements, company policies and office procedures.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
• Compiled maintenance and repair requests for submission to Maintenance department.
• Created and managed Corporate Housing Accounts and maintained contact with active military personnel overseas to prepare for their homecomings with their families.