Sophia Gandy
Atlanta,GA
Summary
Upbeat Customer Service professional accustomed to working in team-oriented, fast-paced environments. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Attendant
Wolf Creek Golf Course
08.2023 - Current
- Provides assistance to customers in all facets of daily operations for golf course; perform operations and functions of golf shop attendant to increase efficiency and quality of services.
- Make reservations and answers customer queries to meet needs while following established policies and procedures.
- Served as a mentor for new hires, providing guidance and support in their transition into the Customer Service Attendant role.
- Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
- Maintains and grows membership and customer base by promptly handling member and guest concerns and issues.
- Ensures open communication and high visibility to members and guests.
- Work closely with the Operations Manager to ensure compliance with facility standards.
Education
BBA - Business Administration And Management
Tuskegee University
Tuskegee, AL05-2028
High School Diploma -
Westlake High School
Atlanta, GA05-2024
Skills
- Customer Focus
- CRM GolfNow
- Customer Relations
- Appointment Scheduling
- Payment Processing
- Administrative Support
- Stock management
- Clerical Support
Certification
Adobe Certified Professional - April 2022
Timeline
Customer Service Attendant
Wolf Creek Golf Course
08.2023 - Current
Adobe Certified Professional - April 2022
BBA - Business Administration And Management
Tuskegee University
High School Diploma -
Westlake High School
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