Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sophia Garcia

San Pablo,CA

Summary

Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

15
15
years of professional experience

Work History

Business Owner

Selene Photo Booth
04.2022 - Current
  • Promoted business via social media to generate leads and maximize brand identity.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Trained and motivated employees to perform daily business functions.

Relationship Manager

Comerica Bank
05.2015 - 06.2021
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Participated in staff meetings to discuss innovative strategies to improve services.

Client Service Representative

Citibank
08.2012 - 01.2015
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Collaborated with other departments to develop ways to increase customer satisfaction.

Personal Banker

JP Morgan Chase
06.2009 - 04.2011
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Utilized customer relationship management software to provide accurate and complete customer service.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.

Education

Cerritos College
Norwalk, CA

Salesian High School
Richmond, CA

Skills

  • Employee Training
  • Employee Development
  • Business Administration
  • Talent Allocation
  • Strategic Planning
  • Document Control
  • Quality Assurance
  • Administrative Support

Languages

Spanish
Native or Bilingual

Timeline

Business Owner

Selene Photo Booth
04.2022 - Current

Relationship Manager

Comerica Bank
05.2015 - 06.2021

Client Service Representative

Citibank
08.2012 - 01.2015

Personal Banker

JP Morgan Chase
06.2009 - 04.2011

Cerritos College

Salesian High School

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Sophia Garcia