Sophia Garcia
Miami,FL
Summary
Engaging Hospitality Worker with a decade of experience in customer service-oriented positions.
Developed management skills in collaborative and fast paced environment, focusing on team leadership and operational strategies.
Always readily available to assist guests and staff members. Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Eataly
Dallas, TX
11.2024 - Current
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Delegated work to staff, setting priorities and goals.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
Maitre D'
INTIMO
South Beach, FL
10.2022 - 08.2024
- Support a senior manager in daily operations
- Manage the seating and organized reservations
- Coordinate private parties
- Uphold a high standard of customer service
- Monitor training of new employees
Ambassador
Kiki On The River
Miami, FL
04.2024 - 07.2024
- Responded promptly to media inquiries, delivering accurate and timely information to maintain transparency and brand reputation
- Advised company leadership on public relations strategies and the impact of policy decisions
- Managed social media accounts, achieving significant growth in engagement and followers
- Negotiated strategic sponsorships and partnerships, fostering mutually beneficial collaborations
- Led activations and promotional initiatives to drive sales growth
Hostess, Server
Private Events
Miami, FL
12.2023 - 03.2024
- Welcome guests warmly, manage reservations, and ensure efficient seating arrangements to optimize the guest experience
- Provide attentive table service, including taking orders, delivering food and beverages, and addressing guest needs
Event Lead
Negroni
Miami
01.2022 - 10.2022
- Oversee all aspects of beverage service during events, ensuring smooth operations and exceptional guest experiences
- Manage bar staff, inventory, and setup, while maintaining compliance with service standards and safety regulations
- Collaborate with event organizers to deliver tailored beverage programs that enhance the overall event ambiance
Education
High School Diploma -
Skills
- Customer Service Excellence
- Event Coordination
- Team Leadership
- Public Relations & Communication
- Social Media Management
- Reservations Management
- Beverage Service Expertise
- Sales & Marketing
- Organizational Skills
- Problem Solving
Certification
Bartending License, 2024
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Manager
Eataly
11.2024 - Current
Ambassador
Kiki On The River
04.2024 - 07.2024
Hostess, Server
Private Events
12.2023 - 03.2024
Maitre D'
INTIMO
10.2022 - 08.2024
Event Lead
Negroni
01.2022 - 10.2022