Sophia Geiger
Snyder
Summary
Adept Clinic Manager with a proven track record at Oklahoma College of Optometry, enhancing operational efficiency and patient care quality. Skilled in administrative leadership and clinical staff management, I excel in fostering patient loyalty and leading high-performing teams. Demonstrates critical thinking and HIPAA compliance, significantly improving clinic operations and patient satisfaction.
Overview
2025
2025
years of professional experience
Work History
Clinic Manager
Oklahoma College of Optometry
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
Paraoptometric
Family Vision Clinic
- Supported optometrist with diagnostic procedures, ensuring accurate results for proper diagnosis and treatment planning.
- Handled billing processes efficiently to ensure prompt payment from both patients and insurance carriers, contributing to the overall financial success of the practice.
- Provided exceptional customer service through attentive listening skills, demonstrating empathy towards individual patient concerns during each interaction.
- Assisted in maintaining a clean and organized workspace to promote a safe and welcoming environment for patients.
Office Manager
Geiger Eye Care
03.2017 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Education
Snyder High School
Snyder, OK05.2008
Cameron University
Lawton, OKSkills
- Employee training
- Administrative leadership
- HIPAA compliance
- Scheduling appointments
- Patient care coordination
- Critical thinking
- Clinical staff management
- Problem identification
- Electronic medical record software
- Special event planning
- Records management
- Back office
- Medical billing
- Technical troubleshooting
- Marketing
- Bookkeeping oversight
- Decision-making
Timeline
Office Manager
Geiger Eye Care
03.2017 - Current
Clinic Manager
Oklahoma College of Optometry
Paraoptometric
Family Vision Clinic
Snyder High School
Cameron University
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