Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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Sophia Gentry

Sophia Gentry

Blue Springs,MO

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

3
3
years of professional experience
4
4
Certification

Work History

Crew Member

Sonics Drive In
01.2022 - 11.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.

Retail Sales Associate

TJX Companies
11.2022 - 06.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.

Dry Cleaner Cashier

Pride Cleaners
06.2023 - 02.2024
  • Proactively resolved customer issues or complaints with empathy and professionalism, offering appropriate solutions to maintain high satisfaction levels.
  • Contributed to a positive work environment by collaborating effectively with team members and supporting other roles when needed.
  • Managed incoming calls professionally, scheduling pick-ups or deliveries as requested by customers.
  • Assisted in reducing shrinkage by closely monitoring inventory levels and reporting discrepancies promptly.
  • Ensured a clean, organized, and well-stocked front counter area for optimal customer experience.
  • Respectfully tagged and bagged customer belongings.
  • Worked in a more independent setting with keys to the cleaners.

Team Lead

Tidal Wave Auto Spa
04.2024 - 04.2025
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Optimized system performance through regular maintenance and updates, resulting in increased efficiency.
  • Used Excel docs tracking numbers

Education

High School Diploma -

Blue Springs High School
Blue Springs, MO
05-2025

Skills

  • Detail-oriented approach
  • Effective conflict resolution
  • Customer engagement expertise
  • Hospitality management skills
  • Mentoring team members
  • Efficiency enhancement
  • Volunteer engagement experience
  • Cultural competency
  • Influencing skills
  • Excel docs and inventory
  • Building professional connections
  • Team engagement initiatives
  • Teamwork and collaboration
  • Problem-solving
  • Critical analysis
  • Flexible schedule
  • Technology expertise
  • Time management skills
  • Cash register operation
  • Cleaning and sanitizing expertise
  • Cash handling
  • Problem Solving Skills

Accomplishments

  • Honor Roll
  • Principle Honor Roll
  • A+ Program Completion
  • Teacher recommended to Cat's Corner & Senate
  • Recruited to underclassmen/mentor Real World Learning class.

Languages

English
Full Professional
Spanish
Limited Working

Certification

  • CPR Certified
  • A+ Program Certificate of Recognition
  • Certificate of Graduation
  • Certificate of Recognition Missouri House of Representatives.
  • Certified in Civics and Constitution


Timeline

Team Lead

Tidal Wave Auto Spa
04.2024 - 04.2025

Dry Cleaner Cashier

Pride Cleaners
06.2023 - 02.2024

Retail Sales Associate

TJX Companies
11.2022 - 06.2023

Crew Member

Sonics Drive In
01.2022 - 11.2022

High School Diploma -

Blue Springs High School

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