Sophia Gianna
Vero Beach,FL
Summary
Compassionate early-career healthcare professional with experience in patient care, scheduling, and accurate recordkeeping. Known for strong communication, organization, and reliability in fast-paced clinical settings.
Overview
1
1
Certification
1
1
year of professional experience
Work History
PCC
Audibel Hearing care centers
VERO BEACH, FL
05.2026 - Current
- Managed clinic schedules and confirmed appointments, prepared daily opportunities and special events, entered appointment outcomes within 24 hours, and led daily morning huddles to enhance team communication.
- Answered phones promptly, greeted incoming patients, administered intake forms, and conducted same-day follow-up calls for scheduled, cancelled, or missed appointments to ensure patient engagement.
- Handled patient accounts receivable, tracked orders and payments in practice management software (PMS), collected insurance information, verified benefits, and reconciled daily cash tills and bank deposits to maintain financial accuracy.
Certified Nursing Assistant
Cleveland Clinic
Vero Beach, FL
10.2025 - 04.2026
- Delivered nursing care under direct RN supervision while following medical center policies and procedures.
- Monitored patient condition and reported significant symptoms and changes to charge nurse, ensuring prompt medical response.
- Maintained accurate, current patient records and communicated timely status updates to healthcare team to support coordinated care.
- Completed routine checks on patient vitals, blood pressure, blood sugar, and heart rate.
- Supported patients with shaving, bathing, and oral hygiene, enhancing personal hygiene and promoting overall wellness.
- Built strong working relationships with patients, caregivers, and healthcare teams to support care plan goals.
- Provided compassionate care and clear communication regarding issues related to death and dying.
Education
Associate of Arts - Health Science
Indian River State College
Ft. Pierce, FLSkills
- Patient care
- Recordkeeping
- Data management
- Financial management
- Planning
- Organizational management
- Leadership
- Team building
- Dependability and responsibility
- Computer skills
- Positive interpersonal skills
Certification
- CNA
- BLS
- CPR
- RBT
Timeline
PCC
Audibel Hearing care centers
05.2026 - Current
Certified Nursing Assistant
Cleveland Clinic
10.2025 - 04.2026
Associate of Arts - Health Science
Indian River State College