Sophia Gohl
Portland,OR
Summary
Dynamic automotive professional with a proven track record at Self Employed Services, excelling in customer service and vehicle diagnostics. Skilled in negotiation and relationship building, I consistently achieved sales goals while enhancing client satisfaction through tailored solutions. My attention to detail and proactive approach led to increased repeat business and referrals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level automotive technician position in a shop environment. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Car Salesperson
Self Employed Services
03.2013 - Current
- Purchase, inspect, repair and perform maintenance services on the vehicles in preparation of pre purchase sales.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Automotive Technician
Self Employed Services
01.2013 - Current
- Knowledgeable in the following repairs/maintenance of a vehicle; perform vehicle inspections for fluids, safety and maintenance. Ability to perform the following -oil changes, brakes, suspension-shocks, struts, tie rods, sway bars, wheels and tires. Exhaust, coolant systems, engine diagnostics, engine sensor replacement/repair. Tune-ups, vehicle driver train, cv axel replacement, electrical, and detail.
- Ability to learn and grow and expand skill set..
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Performed safety and emissions inspections.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Completed customer orders and warranty services according to manufacturer specifications.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Maintained accurate records of time and materials required to perform repairs and service.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
- Increased workshop efficiency with organization of tools and equipment.
- Maintained up-to-date knowledge of automotive industry standards and practices.
- Conducted routine maintenance checks for improved vehicle safety and longevity.
- Enhanced vehicle performance by conducting detailed diagnostic procedures.
- Customized vehicles to owner specifications, enhancing driving experience.
- Diagnosed complex electrical issues, restoring vehicle functionality.
- Boosted team morale and productivity through effective communication and leadership.
- Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Analyzed vehicle data using advanced diagnostic equipment.
- Read and followed technical documentation to complete accurate repairs.
- Investigated customer complaints to identify cause of malfunctions.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Retained accurate records of purchases, titles and sales.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
General Maintenance Mechanic
Self Employment Tax Experts
03.2012 - Current
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Performed safety and emissions inspections.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Completed customer orders and warranty services according to manufacturer specifications.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Maintained accurate records of time and materials required to perform repairs and service.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
- Increased workshop efficiency with organization of tools and equipment.
- Maintained up-to-date knowledge of automotive industry standards and practices.
- Conducted routine maintenance checks for improved vehicle safety and longevity.
- Enhanced vehicle performance by conducting detailed diagnostic procedures.
- Customized vehicles to owner specifications, enhancing driving experience.
- Diagnosed complex electrical issues, restoring vehicle functionality.
- Boosted team morale and productivity through effective communication and leadership.
- Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Analyzed vehicle data using advanced diagnostic equipment.
- Read and followed technical documentation to complete accurate repairs.
- Investigated customer complaints to identify cause of malfunctions.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Retained accurate records of purchases, titles and sales.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
Carpenter
Self Employed Services
03.2011 - Current
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Read and interpreted blueprints to follow specifications of projects.
- Optimized workspace organization by maintaining a clean, safe, and efficient work environment throughout each project''s duration.
- Planned and executed work with proper tools and materials to maximize productivity.
- Contributed to successful completion of residential and commercial projects by skillfully installing cabinetry, doors, windows, and flooring materials.
- Measured materials to determine sizes and quantity required for construction project.
- Collaborated with other skilled tradespeople to ensure seamless integration of carpentry work within larger construction projects.
- Reduced material waste by precisely measuring, cutting, and assembling lumber for various construction projects.
- Delivered exceptional customer service by addressing client concerns promptly and professionally while keeping them informed of project progress.
Education
N/A - N/A
High School
Portland, ORSkills
- Strong negotiation
- Building rapport
- Sales presentations
- Persuasion techniques
- Goal oriented
- Customer service
- Closing deals
- Relationship building
- Follow-up skills
- Friendly and enthusiastic
- Sales and marketing
- Team collaboration
- Test drives
- Vehicle preparation
- Trends research
- Competitive
- Issue resolution
- Documentation and reporting
- Explaining service options
- Goal setting
- Entrepreneurial
- Professional demeanor
- Upselling and quota achievement
- Vehicle auctions
- Attention to detail
- Customer assistance
- Honest and dependable
- Reliable and responsible
- Goal driven
- Friendly and helpful
- Team cooperation
- Flexible hours
- Creative thinking
- Customer needs assessment
- Positive customer engagement
- Organization
- Meeting sales goals
- Store opening and closing
- Inventory and stocking
Timeline
Car Salesperson
Self Employed Services
03.2013 - Current
Automotive Technician
Self Employed Services
01.2013 - Current
General Maintenance Mechanic
Self Employment Tax Experts
03.2012 - Current
Carpenter
Self Employed Services
03.2011 - Current
N/A - N/A
High School