Sophia Gomes de Caravellas
Aventura,Florida
Summary
Enthusiastic individual experienced in customer service roles with combination of leadership, customer acquisition and sales experience. Skilled in training and problem-solving illustrated over nine years in the client relations industry.
Overview
8
8
years of professional experience
Work History
Head Concierge
Ritz Carlton Residences
03.2023 - Current
- Enliven the notion that, within the confines of their domain, anything is possible
- Epitomizing the essence of service, elevating the act of accommodation into an opulent opera of hospitality
- Engaging closely with residents to establish and nurture relationships founded on trust and confidence.
- Strict adherence to applicable laws and regulations,
Sales associate
Nordstrom, Inc
01.2023 - 03.2023
- Artfully navigate the intricate realm of commerce, with the paramount role to orchestrate seamless transactions
- Serve as the frontline ambassador
- Commitment to fulfill the desires and needs of the clientele
- Valuable experience in the ethical practice of sales
- Cultivation of effective communication strategies to engage customers
Front desk and concierge
Grand Beach Hotel
06.2022 - 01.2023
- Check-in/Check-out of hotel guests
- Securing reservations at exclusive venues to arranging for bespoke experiences
- Connecting with guests to ensure their stay is flawless
- Through daily interactions with a diverse clientele, I cultivated the ability to open myself up to individuals, fostering effective communication and interpersonal skills
Server and cashier
Padano Gastro Bistro
07.2016 - 02.2020
- Displaying anticipatory attentiveness, intuitively discerning the tastes and desires of clients
- Orchestrating each meal as a personalized gastronomic sonnet
- Invaluable insights into the dynamics of client interactions
- a seamless and apt introduction to the broader customer service domain
Education
B.A. International relations -
Florida International University
05.2024
High school diploma -
Olympic Heights Community High School
01.2020
No Degree -
Miami Country Day High School
Miami Shores 06.2018
Skills
- Proficient in English, Portuguese, and Spanish
- Problem-solving skills by identifying issues, thinking critically, and providing effective solutions
- Adaptability: The ability to adapt to different customers and situations, as each customer is unique
- Conflict Resolution, for conflicts may arise, therefore, addressing them professionally and finding mutually acceptable solutions is essential
- Substantial and demonstrable track record in the fields of sales and customer service
- Task Delegation: Reflect on the effectiveness of task delegation strategies
References
- Claudia Garcia Curbello, (786)-525-2767, Ritz Carlton Sunny Isles Beach, Residences Manager
Timeline
Head Concierge
Ritz Carlton Residences
03.2023 - Current
Sales associate
Nordstrom, Inc
01.2023 - 03.2023
Front desk and concierge
Grand Beach Hotel
06.2022 - 01.2023
Server and cashier
Padano Gastro Bistro
07.2016 - 02.2020
B.A. International relations -
Florida International University
High school diploma -
Olympic Heights Community High School
No Degree -
Miami Country Day High School
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