Summary
Overview
Work History
Education
Skills
Timeline
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Sophia González

Summary

Accomplished professional with over 15 years working within store management roles. Proven to have excelled in communication skills, sales productivity and managing high-performing teams, while delivering exceptional customer service. Demonstrated expertise in inventory control and problem-solving, achieving notable sales targets and minimizing shrinkage through strategic planning and team motivation. Dedicated to developing innovative strategies to increase profits and optimize team performance.

Overview

23
23
years of professional experience

Work History

Store Manager

Pacsun
03.2010 - 12.2024
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed daily operations to ensure smooth functioning of the store, including scheduling and assigning shifts while maintaining a clean, safe environment for customers and employees
  • Approved regular payroll submissions for employees.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked.
  • Conducted hiring, training and mentoring new staff members.
  • Demonstrated ability to manage and motivate staff to achieve sales targets.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Directed employee tasks and time management, improving customer experiences.
  • Reviewed financial statements, sales reports, and other performance data to measure productivity.
  • Analyzed sales data for strategic planning and resource allocation.
  • Created an environment of open communication between departments that improved collaboration among teams.
  • Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
  • Implemented seasonal visual merchandising updates, keeping the store fresh and engaging for customers throughout the year.
  • Created eye-catching signage and promotional materials that effectively communicated key messages to customers.
  • Motivated staff to achieve store goals for enhanced sales productivity.
  • Held employees accountable and corrected issues to achieve high standards.
  • Resolved customer complaints for improved store reputation and loyalty.

Co Manager

Pacsun
09.2005 - 03.2010
  • Delegated responsibilities to team members based upon strengths to achieve project goals.
  • Resolved customer complaints for enhanced loyalty through personalized follow-ups.
  • Provided training to new employees on company policies and procedures.
  • Coached employees on customer service and selling techniques.
  • Assisted in recruiting process, hiring and retaining top talent.
  • Performed regular audits of merchandise displays and stock levels.
  • Directed employee tasks and time management, improving customer experiences.
  • Demonstrated ability to manage and motivate staff to achieve sales targets.
  • Held employees accountable and corrected issues to achieve high standards.
  • Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked.
  • Reviewed financial statements, sales reports, and other performance data to measure productivity.
  • Created an environment of open communication between departments that improved collaboration among teams.
  • Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Resolved customer complaints efficiently while maintaining excellent customer service.

Lead Sales Associate

Pacsun
02.2003 - 09.2005
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Developed and maintained knowledge of current sales and promotions.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Informed customers of promotions to increase sales productivity and volume.

Sales Associate

Pacsun
02.2002 - 02.2003
  • Greeted customers warmly and offered assistance.
  • Performed cleaning tasks, keeping store neat and organized.
  • Assisted customers with product selection to ensure customer satisfaction.
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.


Education

Business Administration -

University Ana G. Méndez
San Juan, Puerto Rico

Skills

  • Retail Operations Management
  • Training and Development
  • Customer Service
  • Problem-solving
  • Inventory Control
  • Product and Service Knowledge

Timeline

Store Manager

Pacsun
03.2010 - 12.2024

Co Manager

Pacsun
09.2005 - 03.2010

Lead Sales Associate

Pacsun
02.2003 - 09.2005

Sales Associate

Pacsun
02.2002 - 02.2003

Business Administration -

University Ana G. Méndez

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Sophia González