SOPHIA GORSKY
Timnath,CO
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
9
9
years of professional experience
Work History
Customer Service Supervisor
Stella&Dot.com
06.2010 - 05.2013
- Supervised customer relations for all inbound and external communications for Independent Stylist and manage the Stylist Support team
- Responsible for assisting new hire and auxiliary support team training on firm policy and necessary procedures at corporate and two 3rd party call centers
- Trained and assisted new department manager with project priorities as well as 1 new call center
- Developed Training guide for new call centers
Customer Service Representative
Stella&Dot.com
10.2009 - 06.2010
- Responsible for servicing clients and stylist via inbound calls, emails and chat
- Consistent top performer exceeding service level requirements goal of 95% with personal average over 98%
- Assisted in development of company return process and implementation of new technology
Photography Producer
eLUXURY.com LVMH
09.2008 - 09.2009
- Produced creative tasks on all photo shoots for e-store and editorials
- Managed all shot lists, sample coordination with Buyers/Vendors and assisted with styling
- Organized all SED cards and oversaw go sees
- Arranged all operational tasks such as scheduling, catering, crew demands
- Managed and organized all post production of images and copy
- Mentored the Assistant Buyer Intern
- Developed and implemented improved system for managing and tracking post production images
Customer Relations Specialist
ELUXURY.com LVMH
09.2006 - 09.2008
- Specialized in current fashion, accessories, and beauty
- Performed customer relations via telephone, email and chat
- Consistently outperformed daily/monthly sales goals
- Responsible for new hire training on product knowledge and ecommerce
Ready to Wear Sales Specialist
Louis Vuitton LVMH
09.2004 - 02.2006
- Specialized in women's and men's Ready-to-Wear
- Responsible for Visual Merchandising which included display windows and in-store merchandise floor plan
- Drafted seasonal sales analysis and commission breakdown
- Maintained customer service and retention
- Assisted in seasonal trunk shows
- Excelled in daily/monthly sales goal benefiting overall store revenue
- Developed content and taught seasonal product knowledge workshop for employees
- Developed and maintained high profile client base
Education
Merchandise Marketing -
FiDM
05.2004
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
Timeline
Customer Service Supervisor
Stella&Dot.com
06.2010 - 05.2013
Customer Service Representative
Stella&Dot.com
10.2009 - 06.2010
Photography Producer
eLUXURY.com LVMH
09.2008 - 09.2009
Customer Relations Specialist
ELUXURY.com LVMH
09.2006 - 09.2008
Ready to Wear Sales Specialist
Louis Vuitton LVMH
09.2004 - 02.2006
Merchandise Marketing -
FiDM
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