Sophia Grado
Strasburg,PA
Summary
Accomplished Front of House Team Leader at Chick-fil-A, praised for elevating guest relations and fostering team collaboration. Expert in leveraging creative thinking and problem-solving to enhance customer service and operational efficiency. Demonstrated success in promotional event planning and guest loyalty development, underpinned by proficiency in POS software and a keen detail-oriented approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Theatre Performer
Sight & Sound Theatres
Lancaster, PA
01.2023 - 01.2024
- Performed over 100 humorous and serious interpretations of emotional actions and situations, using body movements, and gestures.
- Participated in 2-month period of rigorous rehearsal schedules, ensuring smooth transitions between scenes and a polished final product.
- Collaborated with directors and fellow cast members to develop strong character portrayals for optimal storytelling.
- Served as understudy for multiple productions, stepping into key roles when needed and showcasing adaptability under pressure.
- Mastered challenging choreography and puppetry skills, immersing audience in story through effective special effects and storytelling
- Memorized and delivered complex lines and lyrics, showcasing professionalism and dedication to craft.
- Developed strong improvisational skills during live performances, adapting seamlessly to unexpected situations on stage.
- Utilized physical and vocal techniques to portray characters on stage.
- Applied techniques, using sense memory, character analysis and script analysis to bring characters to life.
- Gained valuable on-set experience by working with established directors.
Front of House Team Leader
Chick-fil-A
Lansdowne Town Center, VA
08.2020 - 08.2022
- Boosted staff morale through regular recognition programs that acknowledged outstanding achievements within team.
- Collaborated with back of house management to ensure seamless communication between departments.
- Maintained cleanliness standards throughout front of house areas, ensuring welcoming atmosphere for guests.
- Coordinated with other departments such as marketing to develop effective promotional strategies aimed at attracting more customers.
- Assisted in planning 3 special events and private parties with management, coordinating logistics to provide memorable experiences for guests.
- Developed strong relationships with guests, creating loyal customer base through personalized service.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
Education
No Degree - Musical Theater And The Performing Arts
Sight & Sound Conservatory
Lancaster, PA05.2024
High School Diploma -
Riverside High School
Leesburg, VA05.2020
Skills
- Guest Relations
- Team Collaboration
- Phone Etiquette
- Social Perceptiveness
- Customer Service
- Cash Handling
- Food and Beverage Service
- Detail-Oriented
- Creative Thinking
- Problem-Solving
- Point of Sale POS Software
- High-volume dining
Certification
Certificate in Musical Theater and the Performing Arts
Timeline
Theatre Performer
Sight & Sound Theatres
01.2023 - 01.2024
Front of House Team Leader
Chick-fil-A
08.2020 - 08.2022
No Degree - Musical Theater And The Performing Arts
Sight & Sound Conservatory
High School Diploma -
Riverside High School