Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sophia Graffe

Winter Park,FL

Summary

Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures.

Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Detail-oriented Medical Receptionist with 1-year background performing basic clerical tasks to keep office running smoothly.

Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff. Enthusiastic front desk receptionist communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks.

Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ambitious, career-focused job seeker, anxious to obtain an entry-level office position to help launch career while achieving company goals.

Overview

2
2
years of professional experience

Work History

Medical Receptionist

Mid Florida Dermatology
Orlando, FL
09.2023 - Current
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Performed data entry tasks related to billing and collections procedures.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Entered insurance, demographics and health history into patient database.
  • Protected patients by observing strict HIPAA guidelines.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Informed patients of financial responsibilities prior to rendering services.
  • Straightened up waiting room to maintain neat and organized space.

Customer Service Cashier

Patel Brothers
Orlando, FL
04.2022 - 06.2023
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Prepared sales slips or sales contracts as needed to complete customer purchases.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Verified that all coupons were valid prior to processing them into the system.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Complied with all health and safety regulations while performing job duties.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

Education

High School Diploma -

U. E. Virgen De Coromoto
Venezuela, Valencia
07-2021

Skills

  • Payment Collection
  • Medical Terminology
  • HIPAA Compliance
  • Billing support
  • Insurance Verification
  • Medical Charting
  • Referral Verification
  • Patient callbacks
  • Office Administration
  • Appointment Scheduling
  • Telephone Etiquette
  • Microsoft Office
  • Paperwork coordination
  • Front Desk Operations
  • Understanding of medical laws
  • Patient Relations
  • Inventory Oversight

Languages

Spanish
Native/ Bilingual
English
Full Professional

Timeline

Medical Receptionist

Mid Florida Dermatology
09.2023 - Current

Customer Service Cashier

Patel Brothers
04.2022 - 06.2023

High School Diploma -

U. E. Virgen De Coromoto
Sophia Graffe