SOPHIA GRIMALDI
ST CLOUD,UNITED STATES
Summary
Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
HOSTESS
Marriott Hotels-Gaylord Palms
06.2022 - Current
- Welcome and seat guests, ensuring a positive first impression and satisfaction
- Develop seating strategies to reduce wait times and improve efficiency
- Orchestrate guest seating, optimise table turnover, and foster collaboration among staff, elevating dining experiences and operational efficiency at Marriott Hotels
- Analyse guest flow patterns to optimise table turnover, implementing data-driven solutions that boost restaurant capacity utilisation and customer satisfaction levels
- Maintain meticulous waiting lists and immaculate reception areas, ensuring strict adherence to Marriott's exacting standards for guest service excellence
- Created memorable guest experiences, boosting guest satisfaction and loyalty
- Increased sales through strategic upselling and personalized recommendations
- Optimized seating operations, contributing to increased table turnover and revenue growth
PASTRY COOK
Marriott Hotels-Renaissance
07.2021 - 06.2022
- Collaborated with team to streamline processes, reduced prep time, boosted kitchen efficiency
- Optimised pastry production processes, significantly reducing waste and increasing output
- Consistently met tight deadlines while maintaining high-quality standards
- Fostered strong teamwork in high-pressure kitchen environment
- Shared expertise with colleagues, contributing to overall skill enhancement and improved menu execution
- Meticulously crafted intricate desserts, ensuring precise measurements and presentation
- Maintained stringent hygiene standards, contributing to kitchen's top food safety rating
- Analysed ingredient costs and usage patterns, optimising inventory management
- Implemented data-driven approach to reduce waste and improve profitability
STARBUCKS
Marriott Hotels-Renaissance
06.2018 - 07.2021
- Maintained pristine work environment, adhering to strict hygiene protocols
- Executed precise brewing techniques and recipes, ensuring consistent product quality and customer delight
- Spearheaded coffee experience innovations, driving guest satisfaction and repeat visits
- Implemented targeted upselling strategies, boosting overall sales performance
- Orchestrated seamless team operations during high-traffic periods, ensuring top-notch service quality and operational efficiency
- Fostered a cohesive work environment
- Demonstrated exceptional problem-solving skills, swiftly addressing customer concerns and transforming potential issues into opportunities for positive engagement
- Analyzed guest preferences to personalize recommendations, enhancing loyalty
- Streamlined brewing processes for consistent quality
- Developed innovative solutions for peak-hour efficiency
Education
High School Diploma -
West Orange High School
New Jersey Skills
- Customer service
- Team oriented
- Effective multitasking
- Adaptability
- Quick Learner
- Time management
- Problem solving
Certification
Safe Serve Certified
Star Trainer Certified
Timeline
HOSTESS
Marriott Hotels-Gaylord Palms
06.2022 - Current
PASTRY COOK
Marriott Hotels-Renaissance
07.2021 - 06.2022
STARBUCKS
Marriott Hotels-Renaissance
06.2018 - 07.2021
Safe Serve Certified
Star Trainer Certified
High School Diploma -
West Orange High School
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