Sophia Grinnell

My Responsibilities as a server at Olive Garden included a very wide variety of tasks, all executed with the utmost hospitality and professionalism.

• I demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

My range of duties working under Dr. Geoffrey Graham directly included answering inbound phone calls, coordinating patient scheduling, check-in, check-out and payments for billing, obtaining prior authorization for scheduled procedures, helping patients complete necessary medical forms and documentation, and sending uncontrolled prescriptions into local pharmacies.

• I also checked patient insurance, demographic, and health history to keep information current.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Managed daily administrative tasks to ensure smooth operations within the medical office environment.

My responsibilities with the Missouri Eye Institute included operating and fully managing the chain of supply for surgical instruments. That included operating ultrasonic cleaning machinery, steam sterilization autoclaves, and coordinating and executing transportation of surgical instruments.

• My daily schedule would also include coordinating with supervisors and peers in managing surgical stock, performing repair procedures on damaged instruments and sourcing replacements from approved vendors, as well as creating and maintaining up-to-date patient charts in compliance with HIPPA regulation.

As a barista at Joplin Avenue Coffee Company, I regularly promoted a welcoming atmosphere by greeting customers and promptly addressing their needs, contributed to a positive team environment through effective communication and collaboration with colleagues, and handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

• My duties also included maintaining a clean and organized workspace for optimal productivity and safety.
• Cleaning counters, machines, utensils, and seating areas daily.
• Training new team members with positive reinforcement and respectful, encouraging coaching.