Sophia Guo
Kwik Wok
Cary,NC
3
years of professional experience
Dedicated front-of-house employee with proven cash handling and customer service skills. Developed strong communication and interpersonal skills in fast-paced customer service environment. Demonstrated ability to manage multiple tasks and provide exceptional service to guests. Seeking to transition into new field where these skills can be effectively utilized and expanded.
Work History
Front of House Employee
2 Years 10 Months- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Managed customer interactions to ensure satisfaction and timely service.
- Manage phone lines, process takeout orders, and address customer concerns with professionalism.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Collaborated with kitchen staff to streamline service during peak hours.
Dining Room Hostess
2 Months- Welcomed and seated guests, ensuring a positive first impression of the dining experience.
- Managed reservation system, optimizing table turnover and minimizing wait times.
- Collected credit card and cash payments and dispensed accurate change for cash transactions.
- Assisted in maintaining cleanliness and organization of the dining area for optimal guest comfort.
- Provided menu information and recommendations, enhancing customer satisfaction through personalized service.
Education
Associate of Arts - English
Skills
Point-of-sale operation
Cash handling proficiency
Customer service
Multitasking and organization
Problem Solving
Bilingual
Strong work ethic
Timeline
Dining Room Hostess
Mirai Sushi & Thai
06.2026 - 08.2026Read More
Front of House Employee
Kwik Wok
10.2023 - CurrentRead More
Wake Technical Community College
Associate of Arts from English
Read More