Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Sophia Hallett

Augusta

Summary

Attentive Patient Service Representative and CNA diligent about serving patient's medical and personal needs. Skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Service Representative

Maine General Physiatry
Augusta
11.2023 - Current
  • Greeting patients
  • Answering phones
  • Scheduling appointments using a computerized scheduling program
  • Verifying insurance benefits and obtaining necessary pre-certifications or authorizations
  • Determining and accepting required payments, including co-pays and deductibles, and refering patients to financial counselors when necessary
  • Ensuring that all necessary demographic, billing, and clinical information is collected and accurately entered into the registration system in a timely manner

Store Manager

The Juicery
Portland
02.2023 - 07.2023
  • Directed day-to-day operations of the store
  • Created and oversaw the store schedule
  • Facilitated product ordering and store inventory
  • Daily cash handling
  • Hired, trained, and developed staff
  • Created and maintained a positive work environment
  • Oversaw and enforced food safety procedures
  • Provided outstanding leadership to support and grow the team

Assistant Manager

The Juicery
Portland
09.2021 - 07.2023
  • Assisting the Store Manager with:
  • Directing day-to-day operations of the store
  • Creating and overseeing the store schedule
  • Facilitating product ordering and store inventory
  • Daily cash handling
  • Hiring, training, and developing staff
  • Creating and maintaining a positive work environment
  • Overseeing and enforcing food safety procedures
  • Providing outstanding leadership to support and grow the team

General Manager

Chipotle Mexican Grill
Auburn
12.2020 - 09.2021
  • Consistently adhered to and enforced food safety
    procedures
  • Facilitated, organized, and tracked all training
    systems
  • Effectively communicated with crew and other
    managers
  • Quickly addressed any customer or crew issues
  • Responded quickly and effectively to emergency
    situations
  • Planned inventory and food deliveries
  • Recorded cash deposits and reconciled them with
    store sales
  • Hired and trained new crew members
  • Maintained low variant between orders,
    inventories, and sales
  • Controlled store expenses for food, labor, kitchen
    equipment and uniforms
  • Wrote the weekly team schedule
  • Generated sales projections

Apprentice to the General Manager

Chipotle Mexican Grill
South Portland
11.2019 - 12.2020
  • Assisted the General Manager:
  • Consistently adhered to and enforced food safety procedures
  • Facilitated, organized, and tracked all training systems.
  • Effectively communicated with crew and other managers
  • Quickly addressed any customer or crew issues
  • Responded quickly and effectively to emergency situations
  • Planned inventory and food deliveries
  • Recorded cash deposits and reconciled them with store sales
  • Hired and trained new crew members
  • Maintained low variant between orders, inventories, and sales
  • Controlled store expenses for food, labor, kitchen equipment and uniforms
  • Wrote the weekly team schedule
  • Generated sales projections

Service Manager

Chipotle Mexican Grill
Bangor
09.2018 - 11.2019
  • Made sure great tasting, high quality food was served
  • Helped to resolve food quality issues
  • Supported food safety which including the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
  • Helped to resolve customer incidents and worked to ensure positive customer experiences
  • Helped to monitor crew breaks, shift changes, shift meetings, and line schedules
  • Developed and cross trained all front of house Crew
  • Assisted with Crew performance reviews
  • Developed future Service Leaders
  • Assisted with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork
  • Ensured office equipment remained in working order and made sure office supplies were ordered as necessary
  • Ensured the proper quantity of supplies were available as needed

Kitchen Manager

Chipotle Mexican Grill
Bangor
06.2018 - 09.2018
  • Ensured food quality by cooking and prepping food to order, and following kitchen procedures
  • Monitored food waste and inventory levels, and resolved food quality issues
  • Supported a strong team dynamic between back of house Crew and front of house Crew
  • Developed Crew members to be future Kitchen Leaders
  • Communicated with Crew members and customers effectively in order to ensure great customer service and throughput
  • Ensured the kitchen is properly cleaned and sanitized
  • Monitored kitchen equipment and ensured it was kept in good repair; made sure malfunctioning equipment was repaired as quickly as possible
  • Ensured that the kitchen itself and all Crew members met the necessary guidelines to ensure there are no injuries or accidents
  • Filled out Material Safety Data Sheets (MSDS) and Inventory Rotation (FIFO)

Crew Member

Chipotle Mexican Grill
Bangor
08.2016 - 06.2018
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Informed customers about reward benefits in an engaging manner.
  • Processed online orders quickly to ensure timely delivery of meals.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Adhered to health department regulations regarding food handling procedures.
  • Maintained an organized work area to ensure efficient operations.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Provided excellent customer service to maintained a positive atmosphere for guests.

Education

High School Diploma -

Bangor High School
Bangor
06-2015

Associate of Science - Nursing

Kennebec Valley Community College
Fairfield, ME

Skills

  • Patient care
  • Electronic health records
  • Basic life support
  • Customer service
  • Vital signs monitoring
  • Appointment scheduling
  • Insurance verification
  • Conflict resolution
  • Team collaboration
  • Time management
  • Effective communication
  • Attention to detail
  • Problem solving
  • Multitasking and organization
  • Compassion and empathy

Accomplishments

  • Dean's List 2023-2024

Certification

  • CNA Certified: CNA113240

References

References available upon request.

Timeline

Patient Service Representative

Maine General Physiatry
11.2023 - Current

Store Manager

The Juicery
02.2023 - 07.2023

Assistant Manager

The Juicery
09.2021 - 07.2023

General Manager

Chipotle Mexican Grill
12.2020 - 09.2021

Apprentice to the General Manager

Chipotle Mexican Grill
11.2019 - 12.2020

Service Manager

Chipotle Mexican Grill
09.2018 - 11.2019

Kitchen Manager

Chipotle Mexican Grill
06.2018 - 09.2018

Crew Member

Chipotle Mexican Grill
08.2016 - 06.2018

High School Diploma -

Bangor High School

Associate of Science - Nursing

Kennebec Valley Community College

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