Sophia Hamilton
National City,CA
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Confident Regional Operations Manager with vibrant and outgoing personality. Over 20 years of experience leading, organizing and managing large diverse teams in Healthcare industry. Dedicated to representing companies well at all times while driving forward performance. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Healthcare administrator position. Ready to help team achieve company goals. Dedicated Healthcare professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Healthcare manager position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Regional Operations Manager
Water and Sports Physical Therapy
San Diego, CA
12.2014 - Current
- Resolved customer complaints quickly while maintaining a positive relationship between customers and management.
- Conducted regular meetings with staff members to discuss progress, challenges, and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Maintained accurate records of all operational activities in accordance with company guidelines.
- Identified opportunities for cost savings within the region's operations department through process improvements or technology upgrades.
- Developed operating budgets for each office and worked cooperatively with teams to control expenses, eliminate waste and reduce overhead costs.
- Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
- Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Coordinated with other regional managers to ensure consistency in processes across multiple locations.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Ensured compliance with all applicable laws and regulations regarding operational activities.
Operations Manager
Levas Physical Therapy
San Diego, CA
12.2004 - 12.2014
- Completed enrollments into Medicaid, Medicare and private insurance plans.
- Interacted regularly with representatives from health plans and commercial payers regarding credentialing matters.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Attended meetings and seminars related to healthcare industry regulations and trends.
- Maintained detailed records of provider data in the credentialing database system.
- Scheduled or conducted new employee orientations.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Conducted exit interviews and completed employment termination paperwork.
- Reviewed and processed credentialing applications to ensure accuracy, completeness, and compliance with all accreditation standards.
- Set up NPI numbers for providers and facilities and updated current profile information.
- Addressed harassment allegations, work complaints or other employee concerns.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ06-2025
Skills
- Maintenance Scheduling
- Expense Tracking
- Facility Management
- Operational Efficiency
- Staff Supervision
References
References available upon request.
Timeline
Regional Operations Manager
Water and Sports Physical Therapy
12.2014 - Current
Operations Manager
Levas Physical Therapy
12.2004 - 12.2014
Bachelor of Science - Health Administration
University of Phoenix
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