Sophia Hardwick
Trenton ,NJ
Summary
Committed professional well-versed in patient admissions and discharges, including paperwork processing and appointment scheduling. Industrious and detail-oriented with a drive for assisting physicians and nurses to provide superior medical care. Accustomed to cultivating an efficient and productive atmosphere to execute nursing station operations.
Overview
8
8
years of professional experience
Work History
Unit Secretary
RWJBH @ Hamilton
Hamilton Township , NJ
07.2022 - Current
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Compiled reports on daily activities for review by supervisor.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Managed the front desk area ensuring neatness at all times.
- Greeted visitors and patients in a courteous and friendly manner.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
- Provided patient information to facilitate timely admissions and discharges.
- Transcribed doctors' orders, including medication and lab test requests.
- Monitored unit supply levels and notified management of ordering needs.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Communicated with management to facilitate efficient unit operation.
- Maintained a clean and organized front desk and reception area.
- Provided general support and assistance to the healthcare team as needed to facilitate unit operations.
- Managed patient records, ensuring confidentiality and compliance with healthcare regulations.
- Answered phone calls, handling inquiries, and transferring calls to appropriate departments.
- Participated in quality improvement projects to enhance unit efficiency and patient satisfaction.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Scheduled patient tests, procedures, and follow-up appointments.
- Compiled physical and digital documents, charts, and reports.
- Managed multiple projects simultaneously while meeting deadlines consistently.
Customer Service
Papas Tomato Pies
Robbinsville , NJ
03.2016 - Current
- Responded promptly to customer inquiries regarding menu items or special requests.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Followed established cash handling procedures when collecting payment from customers.
- Performed opening and closing duties as assigned by management.
- Assisted with inventory management and restocking supplies as needed.
- Utilized point-of-sale systems for taking orders from customers.
- Organized take-out orders for customers who requested them.
- Maintained accurate records of sales transactions for end-of-day reports.
- Performed variety of duties related to food service.
- Maintained professional demeanor during interactions with customers and co-workers.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check, and credit card transactions.
Education
High School Diploma -
Steinert High School
Hamilton Township 06-2017
General Studies
Mercer County Community College
Trenton, NJSkills
- Nursing unit operations
- Incoming Call Management
- Patient data confidentiality
- Patient database management
- Telephone reception
- Patient chart maintenance
- Document Management
- Customer Service
- Strong Organization
- Conflict resolution techniques
- Medical terminology proficiency
Accomplishments
- May 2024 Secretary Award : This award is for the Unit Secretary who demonstrates keen knowledge of their role as a Unit Secretary, one who displays a passion for their role and a stellar commitment to RWJ Hamilton
Timeline
Unit Secretary
RWJBH @ Hamilton
07.2022 - Current
Customer Service
Papas Tomato Pies
03.2016 - Current
High School Diploma -
Steinert High School
General Studies
Mercer County Community College
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