Sophia Harris
Morgan Hill,CA
Summary
Contact Training Employees Scheduling Conflict Resolution Reliability Problem Solving Administrative Skills MS Office Customer Service Social Media Skills Seasoned Operations Manager and talented leader with 7 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
22
22
years of professional experience
Work History
Operations Manager
Coleman Security
03.2022 - 07.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Project Coordinator's Assistant
Admin, Schaper Construction Co
11.2021 - 03.2022
- Responsible for booking flights, hotels, rentals and equipments for different jobs
- Checking invoices & receipts from different purchases pertaining to different jobs
- Answer and direct all incoming phone calls
- Pass out payroll checks to employees.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Responded to requests for information on materials to inquiring parties.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Arranged travel and accommodation for team members and project partners.
Assistant Manager
North Milpitas Self Storage
07.2019 - 08.2021
- Rent storage units and prepare leases
- Meet customer needs with a high level of service
- Ensure the facility is clean and well maintained at all times
- Maintain accurate accounting of all revenues collected from rents, retail sales and any other items for sale and deposit in a timely manner
- Handle all aspects of operating a Self Storage facility in a professional and business-like manner.
Operations Manager
Onyx Protective Services
01.2015 - 05.2019
- Prepare weekly payroll for 32 employees utilizing QuickBooksPro
- Interview and hire employees – Maintain HR forms: I-9, W-4 forms, new employee hire packages, benefits, exit interviews
- Provide guards with guidance in handling difficult or complex problems or in resolving escalated complaints
- Manage, track and resolve overdue account balances
- Built all daily work schedules, grew the team through direct performance feedback and annual reviews
- Decreased turnover by 26%
- Increased client base by making in person sales contacts with property manager
- For every 3 in person contacts, I acquired 1 new client
- Dispatcher
Front Dest Clerk
Wyndham Hotel
09.2013 - 07.2015
- Trained staff in overall maintenance and delivered messages to guest
- Computed bill, handled money collecting payments and made changes for guest as per requirement
- Solved customer complaints and satisfied their needs to ensure a comfortable stay at the hotel
- Sophia Harris
Onyx Protective Services
01.2002 - 01.2015
- Provided accurate and appropriate information in response to client inquiries while providing exceptional customer service
- Recorded and maintained files of records on client requests and other dispatch information
- Willingly handled conflict resolutions and mediation between security guards and property management
- Utilized Daily Activity Reports to clock employees in and out at the appropriate times and filled out timesheets when necessary to help facilitate shift changes
Customer Service Rep
SwimOutLet
02.2011 - 01.2013
- Com
- Demonstrated ability to turn difficult customer situations into positive interactions
- Responsisble for an average of 55 calls per day addressing nationwide customer inquiries in a timely manner
- Ability to interact with and manage multiple computer systems to access client information
Education
Justice Degree - Social Justice
Gavilan College
Gilroy, CA05.2024
High School Diploma -
Ann Sobrato High School
Morgan Hill, CA05.2009
Skills
- Google Docs
- Intuit QuickBooks
- Workflow Planning
- Financial Management
- Accounting
- Project Management
- Policy and Procedure Implementation
- Management
- Staff Training
- Cost Management
- Microsoft Excel
Affiliations
Hard-working office manager, seeking to leverage proven management and training skills to grow efficiency at. As an Office Manager at Onyx Protective Services, I trained and supervised 30+ staff members. Gave regular reviews, managed all bookkeeping operations and increase property inventory by 22%.
Timeline
Operations Manager
Coleman Security
03.2022 - 07.2023
Project Coordinator's Assistant
Admin, Schaper Construction Co
11.2021 - 03.2022
Assistant Manager
North Milpitas Self Storage
07.2019 - 08.2021
Operations Manager
Onyx Protective Services
01.2015 - 05.2019
Front Dest Clerk
Wyndham Hotel
09.2013 - 07.2015
Customer Service Rep
SwimOutLet
02.2011 - 01.2013
Onyx Protective Services
01.2002 - 01.2015
Justice Degree - Social Justice
Gavilan College
High School Diploma -
Ann Sobrato High School
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