Sophia Harrison
Salt Lake City,UT
Summary
A professional in hospitality with serving experience, ready to once again excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience. Reliable and results-driven, with positive attitude and excellent communication skills. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons.
Overview
7
7
years of professional experience
Work History
Professional Photographer
Self-Employed
03.2022 - Current
- Photographed brands, businesses, models, events and productions while developing marketing strategies, maintaining client communications and backend operations, and performing all other necessary tasks for successful business operation
- Enhanced client satisfaction by delivering high-quality photographs for various events and projects.
- Contributed creative input in collaborative projects with designers, stylists, and other professionals.
- Captured captivating images for marketing campaigns, boosting brand visibility and engagement.
Server
The Rose Establishment
07.2021 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers and built rapport with first-time guests to enhance their dining experience and encourage return visits.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Housekeeping Manager & Housekeeper
CircleJ at Jeremy Ranch
01.2021 - 10.2022
- Managed a team, created daily schedules, delegated short and long-term tasks, and ensuring all goals & standards were accomplished efficiently
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Investigated customer complaints promptly, working with front desk to find timely resolutions and maintain positive guest experiences throughout their stay at the hotel.
- Trained and mentored all new personnel to maximize quality of service and performance.
Face to Face Fundraiser
UP Fundraising
01.2019 - 05.2019
- Created engaging and successful sales pitches for a comfortable interaction to educate individuals about The Nature Conservancy and to obtain single and recurring donations.
- Dealt with unpredictable situations and learned how to be professional even when prospects were unfriendly or uninterested
- Met or exceeded weekly fundraising goals
Front Desk Agent & Social Media Manager
The Kimball Condominiums
05.2017 - 09.2019
- Greeting guests, checking in and out, answering questions about the facility, and things to do and see in the city to build rapport and retention.
- Coordinated with maintenance and housekeeping to ensure rooms were ready for check-ins, early and late arrivals could be accommodated, and any unexpected maintenance issues (both during and outside of guest's stays) were handled.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Coordinated with housekeeping and maintenance to ensure rooms met hotel standards.
Visual Merchandising Associate
Pottery Barn
01.2020 - 07.2020
- Designed and implemented artistic displays that met Pottery Barn's visual standards, earning recognition for creativity and design intuition.
- Worked independently and as a part of a team to maintain store aesthetics, handle inventory, and provide excellent customer service.
- Assisted in floor plan development, utilizing space effectively to showcase products and enhance the shopping experience.
- Provided exceptional customer service while assisting with inquiries about products and store layout, increasing customer satisfaction levels.
- Increased sales through strategic product placement and arrangement in high-traffic areas & enhanced store aesthetics by designing and implementing visually appealing displays.
- Implemented seasonal changes in a timely manner, ensuring that store displays were always fresh and relevant to the current market trends.
- Optimized window displays for maximum visibility, attracting customers and driving foot traffic into the store.
- Contributed to positive team morale by fostering a collaborative atmosphere among fellow Visual Merchandising Associates, leading to increased productivity levels overall.
- Streamlined inventory management by maintaining accurate records of merchandise stock levels.
- Monitored and replenished display inventory and restructured according to available stock.
- Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
- Proposed new ideas and concepts to enhance merchandise displays & applied design techniques to create innovative and eye-catching displays.
- Streamlined item retrieval process with proper labeling and categorization of products in the back stock area.
- Reduced out-of-stock occurrences by consistently monitoring inventory levels and promptly replenishing items on the sales floor.
- Participated in seasonal inventory audits, diligently counting products to ensure accuracy in reported figures.
Operations Assistant and Studio Director
Blood+Blush
10.2022 - 03.2023
- Assisted the owner and CEO by providing research assistance, information organization, tech support, event curation and execution, content creation, and set-up of the booking system, calendar, and website to enhance operation efficiency
- Managed day-to-day department operations with effective workflow coordination.
- Assisted CEO with the planning of routine operations and special projects.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Monitored production operations for quality and compliance with standards.
Studio Director, Photo Director, Quality Control Manager
Spotlight Media Group
02.2022 - 10.2022
- Created high-performing teams by providing mentorship, guidance, and opportunities for professional growth enhancing team collaboration through regular communication, goal setting, and performance evaluations.
- Developed a curriculum that I then used to teach every affiliate and new hire how to professionally photograph and edit images for luxury real estate.
- Ensured a high standard of quality by monitoring all deliverables and providing quality and efficiency training to all employees.
- Optimized internal operations through continuous improvement initiatives, including process refinements and employee training programs.
- Undertook strategic planning initiatives to identify new business opportunities and position the studio for sustained growth and success.
Education
Bachelor of Arts - Painting And Illustration
University of Utah
Salt Lake CitySkills
- Strong Work Ethic
- Exceptional customer service
- POS Operation
- Teamwork and Collaboration
- Effective Communication
- Guest Engagement & Relationship Building
Timeline
Operations Assistant and Studio Director
Blood+Blush
10.2022 - 03.2023
Professional Photographer
Self-Employed
03.2022 - Current
Studio Director, Photo Director, Quality Control Manager
Spotlight Media Group
02.2022 - 10.2022
Server
The Rose Establishment
07.2021 - 03.2022
Housekeeping Manager & Housekeeper
CircleJ at Jeremy Ranch
01.2021 - 10.2022
Visual Merchandising Associate
Pottery Barn
01.2020 - 07.2020
Face to Face Fundraiser
UP Fundraising
01.2019 - 05.2019
Front Desk Agent & Social Media Manager
The Kimball Condominiums
05.2017 - 09.2019
Bachelor of Arts - Painting And Illustration
University of Utah
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