Sophia Haywood
Columbus,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Defense Health Agency
07.2021 - 03.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
Medical Support Assistant
Department Of Defense, Medical Command
09.2019 - 07.2021
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Enhanced office workflow for medical staff by maintaining accurate records and timely data entry.
- Streamlined patient check-in process with effective communication and organization skills.
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
- Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
Medical Support Assistant
Department Of Defense, Medical Command
12.2010 - 09.2019
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Improved information management processes by implementing new software solutions and data organization techniques.
- Designed and maintained user-friendly databases for efficient data retrieval and streamlined decision-making processes.
- Developed comprehensive training programs for staff to enhance their understanding of information management systems and tools.
- Managed a team of junior employees, delegating tasks effectively and mentoring them on best practices in information management.
- Implemented security measures to protect sensitive company information, minimizing the risk of unauthorized access or loss of vital data.
- Established metadata tagging protocols that facilitated quicker document identification within large-scale file repositories while maintaining strict adherence to privacy regulations like GDPR or HIPAA where necessary.
- Enhanced office workflow for medical staff by maintaining accurate records and timely data entry.
Medical Coder/Auditor
Department Of Defense, Medical Command
01.2003 - 12.2010
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Streamlined the billing process for faster reimbursement by submitting accurate and timely insurance claims.
- Ensured compliance with industry regulations and guidelines by staying up-to-date on the latest coding changes.
- Collaborated with physicians to obtain necessary documentation, improving claim approval rates.
- Reduced claim denials by maintaining thorough knowledge of payer-specific requirements and guidelines.
- Enhanced team efficiency with regular training sessions on new coding updates and best practices.
- Supported the implementation of electronic health record systems, simplifying the coding process.
Education
Bachelor of Science - Hospital Administration
University of Phoenix
Tempe, AZ10.2010
Skills
- Spreadsheet Management
- Meeting Planning
- Scheduling
- Data Entry
- Office Administration
- Quality Assurance
- Appointment Scheduling
- Patient Scheduling
- Office Management
- Presentation Design
- Workflow Optimization
- Database Management
- Information Security
Timeline
Administrative Assistant
Defense Health Agency
07.2021 - 03.2023
Medical Support Assistant
Department Of Defense, Medical Command
09.2019 - 07.2021
Medical Support Assistant
Department Of Defense, Medical Command
12.2010 - 09.2019
Medical Coder/Auditor
Department Of Defense, Medical Command
01.2003 - 12.2010
Bachelor of Science - Hospital Administration
University of Phoenix
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