Sophia Haywood
Columbus,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Defense Health Agency
Martin Army Community Hospital, Fort Moore, GA
07.2021 - 03.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
Medical Support Assistant
Department Of Defense, Medical Command
Martin Army Community Hospital, Fort Moore, GA
09.2019 - 07.2021
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Enhanced office workflow for medical staff by maintaining accurate records and timely data entry.
- Streamlined patient check-in process with effective communication and organization skills.
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
- Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
Medical Support Assistant
Department Of Defense, Medical Command
Martin Army Community Hospital, Fort Moore, GA
12.2010 - 09.2019
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Improved information management processes by implementing new software solutions and data organization techniques.
- Designed and maintained user-friendly databases for efficient data retrieval and streamlined decision-making processes.
- Developed comprehensive training programs for staff to enhance their understanding of information management systems and tools.
- Managed a team of junior employees, delegating tasks effectively and mentoring them on best practices in information management.
- Implemented security measures to protect sensitive company information, minimizing the risk of unauthorized access or loss of vital data.
- Established metadata tagging protocols that facilitated quicker document identification within large-scale file repositories while maintaining strict adherence to privacy regulations like GDPR or HIPAA where necessary.
- Enhanced office workflow for medical staff by maintaining accurate records and timely data entry.
Medical Coder/Auditor
Department Of Defense, Medical Command
Martin Army Community Hospital, Fort Moore, GA
01.2003 - 12.2010
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Streamlined the billing process for faster reimbursement by submitting accurate and timely insurance claims.
- Ensured compliance with industry regulations and guidelines by staying up-to-date on the latest coding changes.
- Collaborated with physicians to obtain necessary documentation, improving claim approval rates.
- Reduced claim denials by maintaining thorough knowledge of payer-specific requirements and guidelines.
- Enhanced team efficiency with regular training sessions on new coding updates and best practices.
- Supported the implementation of electronic health record systems, simplifying the coding process.
Education
Bachelor of Science - Hospital Administration
University of Phoenix
Tempe, AZ10.2010
Skills
- Spreadsheet Management
- Meeting Planning
- Scheduling
- Data Entry
- Office Administration
- Quality Assurance
- Appointment Scheduling
- Patient Scheduling
- Office Management
- Presentation Design
- Workflow Optimization
- Database Management
- Information Security
Timeline
Administrative Assistant
Defense Health Agency
07.2021 - 03.2023
Medical Support Assistant
Department Of Defense, Medical Command
09.2019 - 07.2021
Medical Support Assistant
Department Of Defense, Medical Command
12.2010 - 09.2019
Medical Coder/Auditor
Department Of Defense, Medical Command
01.2003 - 12.2010
Bachelor of Science - Hospital Administration
University of Phoenix