Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Hebenstreit

Anchorage,AK

Summary

Friendly and caring customer service professional with ten years of experience in retail. I am excited about working within the airline industry to use my skills further and increase customer experience while working through any related customer concerns.

Overview

8
8
years of professional experience

Work History

Front End Manager

Fred Meyer
Anchorage, AK
10.2012 - 03.2021
  • A front-end manager puts the customers first and supplies excellent service—multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives. Trained team members in successful strategies to meet operational and sales targets. Managed employee schedules to align coverage with forecasted demands. Responded to hundreds of customer concerns a day with friendly and knowledgeable service and remedied issues promptly and effectively. Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention. Overall, putting customers first.

Education

University of Alaska Anchorage
Anchorage, AK

High School Diploma -

President Theodore Roosevelt High School
Honolulu, HI
06.2011

Skills

  • Team Building
  • Accurate money handling
  • Goals and performance
  • Order management
  • Relationship building and management
  • Product and service sales
  • Team Supervision
  • Staff Management
  • Operations
  • Training and mentoring
  • Time management
  • Problem-solving skills
  • Dependability
  • Empathy
  • Sense of urgency
  • Patience

Timeline

Front End Manager

Fred Meyer
10.2012 - 03.2021

University of Alaska Anchorage

High School Diploma -

President Theodore Roosevelt High School

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Sophia Hebenstreit