Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sophia Herrera

Springdale,AR

Summary

I am a customer-focused professional with extensive experience in both cashier and front desk customer service roles. This means that I am used to being the first point of contact, handling questions, resolving concerns, and maintaining a professional, friendly demeanor. I have proven my ability to manage high-traffic environments while maintaining exceptional organizational skills and a positive, welcoming attitude. Which will contribute to create a welcoming environment for your patients and help keep day-to-day operations running smoothly.

I am skilled in multitasking, staying organized, managing a fast-paced workflow, resolving customer concerns, and maintaining accurate records.

This year will be my fourth year in customer service and it has prepared me well to create a welcoming environment for any position I come across.

Overview

4
4
years of professional experience

Work History

Cashier/Customer Service Desk Associate

Harps Food Stores
06.2021 - Current
  • Welcomed customers and helped determine their needs.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Har-Ber High School
Springdale Arkansas

No Degree - Currently Studying For Radiology Technician

NorthWest Arkansas Community College
Bentonville, AR
05-2029

Skills

  • Customer service/ Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Reliability and punctuality
  • Clear verbal communication
  • Payment processing
  • Refunds and exchanges
  • Refund handling
  • Basic math
  • Honest and dependable
  • Complaint resolution
  • Multitasking and organization

Languages

Spanish
Native or Bilingual

Timeline

Cashier/Customer Service Desk Associate

Harps Food Stores
06.2021 - Current

Har-Ber High School

No Degree - Currently Studying For Radiology Technician

NorthWest Arkansas Community College