Sophia Higgins Stringer
4040 New Broad Circle ,Orlando, FL
Overview
4
4
years of professional experience
Work History
Supervisor
Cooper's Hawk
08.2023 - Current
- Overlook over 60+ employees per shift
- Coordinated reorders and merchandise allocation with vendors both locally and nationally
- 'Coordinates sales and purchased orders, directly engaging with customers both in store and over the phone to ensure quality service
- Quality controlled all food items before serving them to guests to provide top tier satisfaction rates
- Created a positive bond with all guests to enhance their overall experience
Behavioral Health Technician
Aspire Health Partners
04.2024 - 09.2024
- Collaborating closely with the treatment team to appropriately coordinate client care services
- Observing patients' conditions, detecting behavior patterns, and reporting observations to medical staff
- Responding to crisis situations when severe mental health and behavioral issues arise
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Performed client intake procedures according to internal standards for new admissions.
Server/Wine Tasting Attendant/Hostess
Cooper's Hawk Winery & Restaurant
06.2021 - Current
- Trained and mentored 5% of the current total front-of-house employees in three separate front-of-house positions showing key leadership skills
- Completed floor charts and schedules to lessen unnecessary labor hours and helped staff profit
- Demonstrated ability to manage multiple tasks and prioritize duties in order to set up the shift for success
Server
Seasons 52
09.2022 - 08.2023
- Achieved a 92% service satisfaction rating to date, passing the service average of 83%
- Stayed informed on the menu changes or deviations of unavailable items and would communicate those to the guests in order to maximize guest experience
- Memorized over 50 types of wine, providing customized recommendations to guests daily, resulting in an average of $1200 of sales per shift exceeded sales revenue by 56% per shift
Education
Master of Science - Forensic Psychology
Arizona State University
Tempe, AZ08-2026
Bachelor of Science - Psychology, General Track
University of Central Florida
Orlando, FL05-2023
Certification of Criminal Profiling -
University of Central Florida
Orlando, FL05-2023
Skills
- Detail Oriented
- Adaptable
- Integrity
- Punctuality
- Team Oriented
- Word - Expert
- Excel - Expert
- Powerpoint - Expert
- Adobe Premier Pro- Competent
- POS System - Expert
Timeline
Behavioral Health Technician
Aspire Health Partners
04.2024 - 09.2024
Supervisor
Cooper's Hawk
08.2023 - Current
Server
Seasons 52
09.2022 - 08.2023
Server/Wine Tasting Attendant/Hostess
Cooper's Hawk Winery & Restaurant
06.2021 - Current
Master of Science - Forensic Psychology
Arizona State University
Bachelor of Science - Psychology, General Track
University of Central Florida
Certification of Criminal Profiling -
University of Central Florida