Sophia Hightower
Whitehall,OH
Summary
Dynamic stylist and manager with a proven track record at Hammer and Nails, excelling in client consultation and salon marketing. Recognized for mentoring junior stylists and fostering strong client relationships, resulting in high repeat business. Proficient in hair cutting techniques and dedicated to delivering exceptional customer service.
Overview
17
17
years of professional experience
Work History
Stylist/Manager
Hammer and Nails Upper Arlington
04.2023 - Current
- Provided high-quality hair services, ensuring timely completion and attention to detail.
- Mentored junior stylists, enhancing their skills and contributing to overall salon success.
- Kept up-to-date with current beauty trends through attending industry conferences and workshops, ensuring the salon remained at the forefront of cutting-edge techniques and styles.
- Developed long-lasting relationships with clients, leading to high levels of repeat business.
Nail Technician
W Nail Bar
10.2022 - 12.2023
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Provided soothing hand massages during manicure sessions to enhance overall relaxation for clients during their visit.
Stylist
Roosters Haircuts for Men
03.2023 - 04.2023
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
Nail Technician
Hammer and Nails Westerville
12.2022 - 03.2023
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Established strong client relationships through exceptional customer service and communication skills.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
Nail Technician/Salon Owner/Operator
Phinessed By Phi (Self Employed)
04.2022 - 10.2022
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Offered advice and recommended products to improve and maintain nails.
Executive Office Sr. Specialist II Credit Card
Chase Bank JP Morgan
12.2007 - 04.2022
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Established long-term client relationships through consistent delivery of high-quality products and services.
Education
Associate of Arts - Fashion Merchandising
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Whitehall Yaerling High School
Whitehall, Ohio06-2001
Cosmetology License - Cosmetology
Eastland Career And Vocational School
Groveport, OH05-2001
Skills
- Client consultation
- Salon marketing
- Creative vision
- Appointment scheduling
- Hair cutting techniques
- Styling techniques
- Social media promotion
- Color theory
- Customer service
- Problem-solving skills
Timeline
Stylist/Manager
Hammer and Nails Upper Arlington
04.2023 - Current
Stylist
Roosters Haircuts for Men
03.2023 - 04.2023
Nail Technician
Hammer and Nails Westerville
12.2022 - 03.2023
Nail Technician
W Nail Bar
10.2022 - 12.2023
Nail Technician/Salon Owner/Operator
Phinessed By Phi (Self Employed)
04.2022 - 10.2022
Executive Office Sr. Specialist II Credit Card
Chase Bank JP Morgan
12.2007 - 04.2022
Associate of Arts - Fashion Merchandising
Southern New Hampshire University
High School Diploma -
Whitehall Yaerling High School
Cosmetology License - Cosmetology
Eastland Career And Vocational School
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